Team Manager - Food - Pantheon

Marks & Spencer Plc; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Marks & Spencer Plc in Greater London is seeking a Team Manager in Food to lead from the front on the shop floor, setting pace and standards while driving strong commercial results.

You will coach and develop a multiskilled team, ensuring five-star service, safety and operational excellence in a fast-moving store environment.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Comfort with using data and insights to drive results.

Responsibilities

• Lead on the shop floor, setting pace and raising standards.
• Inspire and develop the team to deliver standout service and commercial results.
• Own safety, availability and operational execution to deliver five-star service.

Skills

People leadership

Retail leadership

Customer service

Data-driven decisions

Change management

Job description

All the detailsJoin M&S as a

All the detailsJoin M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on. We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service


• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver


• Clear ownership of standards, safety, availability and operational excellence


• Strong commercial results driven by insight, pace and great leadership


• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment


• Strong commercial awareness with the confidence to use data and insight to drive results


• The ability to coach, develop and performance-manage with clarity and empathy


• Confidence having constructive, sometimes difficult conversations


• A resilient, adaptable mindset with the energy to lead through change


• Digital confidence and a willingness to embrace new ways of working


• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?