Team Manager - Food - Cheltenham Area

Marks and Spencer; Cheltenham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Marks & Spencer in Cheltenham is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor, set the pace and inspire the team to deliver standout style, service and commercial results.

You’ll motivate a multiskilled team, coach performance and drive standards, safety and availability while adapting to a fast-moving retail environment.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead on the shop floor to deliver standout style, service and strong commercial results.
• Coach and develop a multiskilled team to perform at high standards.
• Set and maintain rigorous standards for safety, availability and operations.
• Inspire colleagues to deliver five-star service and ensure customers feel valued.

Job description

All the details Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.