Team Manager - Food - Bicester store

Marks & Spencer Plc; Banbury; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marks & Spencer plc is seeking a Designate Team Manager in Food. You’ll lead from the front on the shop floor, set the pace, raise standards, and inspire your team to deliver standout service and solid commercial results, even when the pressure is on.

We want confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and bring out the best in others. You’ll coach, develop and performance-manage with clarity and empathy while driving customer-first outcomes.

Qualifications

• Experience leading teams in fast-paced retail or customer-focused environments.
• Ability to use data and insight to drive results.
• Skilled in coaching and performance management with clarity.
• Excellent communication and people leadership under pressure.

Responsibilities

• Lead from the front on the shop floor to raise standards and pace.
• Inspire and develop the team to deliver standout service and strong commercial results.
• Use data and insights to drive performance and decision-making.
• Coach team members and manage performance with empathy and clarity.
• Lead through change with resilience and adaptability.

Skills

Team leadership

Retail experience

Data-driven decision making

Coaching & performance management

Communication skills

Change resilience

Digital literacy

Job description

Designate Team Manager - UK,

All the details

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on. We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.