Team Manager - Food - Cannock

Marks & Spencer Plc; Cannock; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marks & Spencer Plc in Cannock invites applications for a Team Manager in Foods. You will lead from the front on the shop floor, setting high standards, delivering great service and driving strong commercial results under pressure.

You’ll motivate a multiskilled team, coach performance, use data to inform decisions, and embody M&S values. This role focuses on in-store leadership, customer experience, and operational excellence.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident communicating with customers and colleagues, including difficult conversations.

Responsibilities

• Lead from the front on the shop floor, setting standards and improving service.
• Inspire and develop a multiskilled team to deliver strong commercial results.
• Own standards, safety, availability and operational excellence.

Skills

Team leadership

Customer focus

Job description

Team Manager - Foods - GL

Team Manager

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.