Team Manager - Food - Cheshire Oaks (Nights)

Marks & Spencer Plc; Ellesmere Port; On-site; GBP 35,000 - 48,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Manager in Foods to lead from the shop floor, set the pace, raise standards and inspire a multi-skilled team to deliver standout service and solid commercial results.

The role requires confidence in data-driven decision making, strong customer focus, and the ability to coach and performance-manage with clarity and empathy in a fast-paced retail environment.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive conversations when needed.
• Adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behavior.

Responsibilities

• Lead from the front on the shop floor, setting the pace and raising standards.
• Inspire and develop a multiskilled team to deliver standout service and strong commercial results.
• Use data and insight to drive decisions, priorities and actions.
• Coach, develop and manage performance with clarity and empathy, including difficult conversations.

Skills

Team leadership

Retail experience

Commercial awareness

Data-driven decisions

Performance coaching

Conflict management

Customer service

Change adaptability

Job description

Team Manager - Foods - UK

Team Manager

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's
• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.