Team Manager - Food - Kew

Marks and Spencer; Greater London; Sur place; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Marks and Spencer is seeking a proactive Team Manager in Food to lead from the front on the shop floor, delivering five-star service and strong commercial results. You’ll inspire your team, raise standards and use data to guide decisions in a fast-paced retail environment.

This role demands confident, people-first leadership and a passion for great service. You will shape standards, safety, availability and operational excellence while embracing new ways of working and striving to develop your

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behaviours.

Responsabilités

• Lead a team on the shop floor to deliver standout service and strong commercial results.
• Set and raise standards related to service, availability and operational excellence.
• Coach and develop team members to reach their full potential.
• Make bold decisions to drive performance under pressure.

Connaissances

Team leadership

Data-driven decision making

Coaching & development

Customer service excellence

Outils

Data insights

Description du poste

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on. We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We're Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?