Team Manager - Field Operations

HAND Enterprise Solutions LTD.; Stafford; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

Safer Hand Solutions is partnering with a growing organisation to recruit a Team Manager - Field Operations in Stone, Staffordshire. This hybrid role blends on-site leadership with flexible remote oversight for field-based teams.

You will lead Enforcement Agents and Senior Enforcement Agents, coaching, monitoring KPI performance, and driving continuous improvement while ensuring compliance with client requirements and regulatory standards.

Qualifications

• Leadership and people management experience in field operations or KPI-driven environments.
• Experience coaching and developing remote or field-based teams.
• Strong ability to analyse KPI data and drive improvements.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and develop a team of field-based colleagues including Enforcement Agents and Senior Enforcement Agents.
• Monitor performance against productivity, quality, and compliance targets.
• Conduct regular one-to-ones, coaching sessions, and performance reviews.
• Analyse KPI data and identify opportunities for improvement.
• Manage complaints, escalations and operational issues effectively.
• Support recruitment, onboarding and training initiatives.
• Collaborate with internal stakeholders to drive operational excellence.
• Ensure adherence to client requirements and regulatory standards.

Job description

Team Manager - Field Operations - Hybrid Working - Stone, Staffordshire

Up to £45,000 + Monthly Performance-Based Commission

Safer Hand Solutions are proud to be working in partnership with a growing and ambitious organisation to recruit a Team Manager - Field Operations.

This is an exciting opportunity for an experienced people manager who thrives on developing teams, driving performance and creating a high-performance culture.

Whether your background is within field operations, sales management, customer service, contact centres, debt recovery, collections, compliance, legal services, or another KPI-driven environment, we'd love to hear from you.

As Team Manager, you will lead and develop a team of field-based professionals, ensuring high levels of performance, compliance, customer service and operational efficiency. The team includes Enforcement Agents and Senior Enforcement Agents, making this an excellent opportunity for a strong people leader looking for a new challenge.

Key Responsibilities

• Lead, coach and develop a team of field-based colleagues.
• Monitor performance against productivity, quality and compliance targets.
• Conduct regular one-to-ones, coaching sessions and performance reviews.
• Analyse KPI data and identify opportunities for improvement.
• Manage complaints, escalations and operational issues effectively.
• Support recruitment, onboarding and training initiatives.
• Work closely with internal stakeholders to drive operational excellence.
• Ensure adherence to company policies, client requirements and regulatory standards.
• Drive a culture of accountability, engagement and continuous improvement.

What We're Looking For

• Previous experience leading and developing teams within field operations, sales, account management, customer service, debt recovery, collections, compliance or another performance-driven environment.
• Experience managing remote or field-based employees would be highly advantageous.
• Strong coaching, mentoring and people management skills.
• A proven ability to motivate individuals and improve team performance.
• Experience working with KPIs, reporting and performance analysis.
• Excellent communication and stakeholder management skills.