Regional Operations Manager

Simpson Recruitment Services; Worcester; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Simpson Recruitment Services is seeking a Regional Operations Manager in Worcester to lead day-to-day region-wide field operations, manage Supervisors and site staff, and drive safety, performance and client satisfaction.

You will monitor KPIs, develop teams, and liaise with clients and the Operations Director to ensure high standards and continuous improvement across all sites.

Qualifications

• Proven experience managing people in a field-based environment.
• Experience supervising Supervisors or Team Leaders is an advantage.
• Strong Health & Safety knowledge and the credibility to lead by example.
• UK driving licence is essential.

Responsibilities

• Manage, support and develop Supervisors and Field Site Staff across the region.
• Monitor performance, productivity and quality; act where standards slip.
• Track KPIs and targets, and report on regional performance to the Operations Director.
• Coach Supervisors to build their confidence, management skills and team results.
• Carry out regular site and team visits to check working practices and standards.
• Leading on Health & Safety: enforcing policies, RAMS and safe systems of work, checking and challenging unsafe practice.
• Ensure incidents and near misses are reported, investigated and followed up properly.
• Identify training and competency gaps and ensure they're closed.
• Handle performance, attendance and conduct issues, including disciplinary matters alongside HR.
• Resolve operational problems and customer issues, and support Supervisors with the complex ones.
• Monitor staffing levels and ensure teams are properly resourced.
• Attend client meetings to discuss performance and future requirements.
• Share good practice across teams to improve productivity and efficiency.

Skills

People management

Health & Safety

Driving licence

Job description

Regional Operations Manager

Environmental Field Services company - Worcester

Full time, permanent

Salary: £45,000 plus company vehicle.

We are a specialist environmental field services business. We install, maintain and certify the monitors and data loggers that tell water companies what is actually happening inside their networks, from live foul and storm sewers to rivers, reservoirs and culverts. That data is what allows our clients to understand their assets, build resilience and cut pollution.

The scale of it: more than 4,000 monitors maintained every month, over 100 vans on the road across the UK, and more than 240 people. We are accredited by CHAS, SMAS, Achilles and FORS, and certified to ISO 9001, 45001 and 14001. In plain terms, we do this properly and we do it safely.

Due to expansion, we are looking for a Regional Operations Manager to take charge of our day‑to‑day operations across the region.

You’ll manage and develop our Supervisors and Field Site Staff, drive performance against KPIs, and set the standard for Health & Safety across every site you’re responsible for. You’ll also be a key point of contact for our clients, so you’ll need to be as comfortable in a client meeting as you are on site.

What you’ll be doing

• Managing, supporting and developing Supervisors and Field Site Staff across the region
• Monitoring team performance, productivity and quality of work, and acting where standards slip
• Tracking KPIs and targets, and reporting on regional performance to the Operations Director
• Coaching Supervisors to build their confidence, management skills and team results
• Carrying out regular site and team visits to check working practices and standards
• Leading on Health & Safety: enforcing policies, RAMS and safe systems of work, running H&S checks and challenging unsafe practice
• Making sure incidents and near misses are reported, investigated and followed up properly
• Identifying training and competency gaps and making sure they're closed
• Handling performance, attendance and conduct issues, including disciplinary matters alongside HR
• Resolving operational problems and customer issues, and supporting Supervisors with the complex ones
• Monitoring staffing levels and making sure teams are properly resourced
• Attending client and management meetings to discuss performance, ongoing work and future requirements
• Finding practical ways to improve productivity and efficiency, and sharing good practice across teams

What we’re looking for

• Proven experience managing people in a field‑based environment — utilities, environmental services or similar
• Experience managing Supervisors or Team Leaders is an advantage
• Strong Health & Safety knowledge, and the credibility to lead by example
• Confidence dealing with performance, conduct and disciplinary issues
• A good grasp of KPIs and targets, and what to do when the numbers aren't where they should be
• Organised enough to juggle several teams and issues at once
• A practical, hands‑on approach to problem solving
• Someone who can motivate teams and get the best out of people
• Professional and confident representing the company to clients
• A full UK driving licence (essential)

Closing date: 18th September 2026