Team Manager - Customer Care

Team Jobs - Commercial; City Of London; On-site; GBP 30,000; Full time

Job summary

A leading recruitment agency in Canary Wharf is seeking an experienced Team Manager to lead a passionate customer care team for a well-known FMCG brand. This role involves coaching and inspiring a high-performing team, monitoring operations, and enhancing customer satisfaction. Candidates should possess at least 5 years of experience in customer service management, exceptional communication skills, and proficiency in Salesforce Service Cloud. This position offers an opportunity to thrive in a friendly and supportive working culture.

Benefits

Friendly working culture

Qualifications

• Minimum 5 years' experience in customer service or contact centre management.
• Strong understanding of complaints handling and compliance processes.
• Excellent communication and leadership skills.

Responsibilities

• Lead, coach and inspire a high-performing customer care team.
• Oversee day-to-day operations including scheduling and performance reviews.
• Use data and insights to enhance performance and customer satisfaction.

Skills

Leadership

Communication

Coaching

Performance Monitoring

Customer Service

Tools

Salesforce Service Cloud

Job description

Team Manager - Customer Care

Canary Wharf, London

£30,000 per year

40 hours per week | Monday to Friday 8am-8pm, Saturday 10am-5pm

Join a Global Leader in Customer Experience!

TeamJobs are recruiting for an experienced Team Manager to lead a passionate customer care team for one of the world's best-known FMCG brands.

If you are a people-focused leader who thrives on motivating teams and delivering exceptional service, this is your chance to make an impact and grow within a global organisation that truly values its people.

What You Will Do

• Lead, coach and inspire a high-performing customer care team.
• Oversee day-to-day operations - including scheduling, performance reviews, and development plans.
• Monitor case management and ensure exceptional service delivery across multiple channels.
• Work closely with Quality, Training, and Operations teams to drive continuous improvement.
• Use data and insights to enhance performance and customer satisfaction.

What We Are Looking For

• Minimum 5 years' experience in customer service or contact centre management, ideally within FMCG.
• Strong understanding of complaints handling and compliance processes.
• Proficient with Salesforce Service Cloud.
• Excellent communication, coaching, and leadership skills.
• Organised, analytical, and passionate about delivering quality results.

Why You Will Love Working Here

A friendly, sociable, and supportive working culture.