Team Manager

Royal Mail; Overstone; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Family friendly benefits

Sick pay

Dental insurance

Health assessment

Benefits account

Job summary

Royal Mail is seeking a Team Manager for the Midlands Super Hub to lead a dedicated team across the shift and ensure delivery of operational targets. You will run regular meetings, monitor performance metrics, and drive improvements while upholding health and safety standards.

The role involves coaching and developing staff, managing attendance and training, and supporting continuous improvement initiatives within a busy, customer-focused operation.

Qualifications

• Leadership and communication skills demonstrated through managing up to 30–40 staff.
• Ability to drive standards, safety, and continuous improvement in a fast-paced environment.
• Coaching, delegation and talent development across shifts.

Responsibilities

• Lead a team of up to 30–40 full/part-time staff across the shift.
• Hold regular one-to-one and team meetings; review performance metrics.
• Champion health and safety initiatives and drive efficiency improvements.
• Support the Shift Manager and manage attendance, training and development.

Skills

Leadership

Communication

People management

Health & safety

Job description

As a Team Manager, you will work in our Midlands Super Hub and be responsible for managing operations in a specified automation area. What does the role involve? Leading a dedicated team of up to 30-40 full and part time employees across the shift, you will hold regular one to one and team meetings and review the area's performance, mech performance metrics, and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role. Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational and automation targets are met. You will also have line management responsibility and the role will involve managing your team's sick absence, attendance, training and development and will get involved in our programme of continuous improvement. What skills and experience are we looking for? As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following: Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating. People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised. Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure. Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues. Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs. Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift pattern

Monday - Thursday 12:00 - 22:15

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years
• Benefits Account - You will have access to your personal benefits account on our 'My Bundle+' platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
• Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions along with a case study exercise. We plan to hold interviews on w/c 5th October at Midlands Super Hub. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.