Customer Operations Manager

Royal Mail; Gainsborough CP; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% bonus on target

Generous holiday allowance

Pension scheme

Flexible working options

Job summary

Royal Mail is seeking a Customer Operations Manager in Gainsborough to lead the Delivery team through morning to afternoon shifts and ensure smooth daily operations. You will inspire front-line staff, promote a positive culture, and drive performance using data-driven practices and collaborative leadership.

The role offers a 10% on-target bonus, generous holiday entitlement, flexible working options, and a company pension.

Qualifications

• Customer focused, team player, results driven, inspiring leader.

Responsibilities

• Full accountability for the Delivery team, leading front-line colleagues to work efficiently and provide excellent doorstep service.
• Coach and develop the team to drive performance improvements and maintain high standards.
• Partner with Trade Unions to raise the bar and align on workforce planning and activities.
• Ensure accurate and timely delivery of every item, maintaining customer trust and service quality.

Job description

Job reference number 342284

Customer Operations Manager

£45,888 - £50,476 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension

Full time, Permanent

Gainsborough DO, Gainsborough, DN21 2HR

About Us

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

The Role

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

Shift

5 days between Monday to Saturday, 07:00 - 15:00, with a rolling day off.

What You’ll Get

• We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on target bonus, generous holiday allowance, flexible working options, a pension scheme and an excellent parental leave policy.
• You’ll also benefit from enhanced family friendly support, including enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• As part of our commitment to your wellbeing, you’ll receive supportive and generous company sick pay, and eligibility to a level of employer funded dental insurance and a health assessment every two years.
• You’ll have access to your personalised benefits account through our MyBundle+ platform, where you can choose from more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

About You

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

Inclusion and diversity

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us.

Closing Date: 9th September. Please note, this advert may close early if the appropriate number of applications has been reached.

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