Flow System Manager

Royal Mail; Crick; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Family-friendly benefits

Dental insurance

Health assessment

Benefits platform access

Wellbeing support

Pension scheme

Job summary

Royal Mail Midlands Super Hub in Crick seeks a Flow Room System Manager to oversee the automated APSS and related control systems, ensuring smooth parcel flow and uptime.

You will translate live data into action, coordinate Operations and Engineering, and drive continuous improvement while working a Tuesday-Saturday shift.

The role offers a starting salary of £36,353 with a 10% bonus potential, 25 days leave, and a competitive pension.

Qualifications

• Experience in control-room or flow-operations environments.
• Experience with automated parcel sorting systems.
• Ability to make real-time decisions under pressure.

Responsibilities

• Monitor and manage automated sorting systems to maximise performance and availability.
• Make real-time operational decisions to manage flow and bottlenecks.
• Coordinate engineering activity and prioritise faults to minimise downtime.
• Manage vehicle flow through yard management to optimise site efficiency.
• Review operational data and identify opportunities for preventative maintenance and improvement.
• Provide first-line support for operational, mechanical and system issues.

Skills

Analytical

Operational

Data-driven

SCADA

WMS

Excel

Cross-functional

Tools

APSS

SCADA

WMS

Job description

Job reference 342458

Flow System Manager

Salary starting at £36,353, 10% bonus potential, 25 days annual leave, and a company pension scheme with highly competitive contribution rates

Permanent, Full time

Midlands Super Hub, Dirft Drive, Crick, NN6 7GZ

We're looking for a highly analytical and operationally focused Flow Room System Manager to join the Midlands Super Hub. Working at the heart of one of Royal Mail's most advanced automated operations, you'll play a key role in ensuring parcels flow efficiently through our Automated Parcel Sorting System (APSS), supporting the movement of millions of items through the network.

This is a critical operational role, acting as the link between Operations and Engineering teams while using live system data to maximise performance, minimise downtime and ensure the efficient flow of parcels, vehicles and automated equipment across the site.

About The Role

As a Flow Room System Manager, you'll monitor and manage a range of systems that control the flow of parcels, trailers and automated vehicles across the hub. You'll make business-critical decisions using real-time operational data, helping prevent bottlenecks, responding to incidents and coordinating engineering activity to maximise system availability and operational efficiency. Working within a highly automated environment, you'll become a key point of expertise for the APSS, SCADA, Warehouse Management System and Yard Management systems, helping keep the site running safely and efficiently while supporting continuous improvement across the operation.

Key Responsibilities

• Monitor and manage automated sorting systems to maximise performance, utilisation and availability.
• Make real-time operational decisions to manage flow, bottlenecks and system issues across the site.
• Coordinate engineering activity and prioritise faults to minimise operational impact.
• Manage vehicle flow through the yard management system to optimise site efficiency.
• Review operational data and identify opportunities for preventative maintenance and continuous improvement.
• Provide first-line support for operational, mechanical and system-related issues.

Shift Pattern - Tuesday to Saturday

• Tuesday: 10am - 7pm
• Wednesday, Thursday, Friday & Saturday: 11am - 7pm

About You

You enjoy working in fast-paced operational environments where technology and decision-making come together. You're comfortable analysing data, solving problems and making informed decisions under pressure. You can quickly build strong relationships with both operational and technical teams and are confident translating technical issues into practical solutions.

What You’ll Bring

• Experience working within a control room, flow room or automated operational environment.
• Strong analytical and problem-solving skills.
• Experience using operational systems such as SCADA, WMS or similar platforms.
• Strong Microsoft Office and Excel capability.
• Ability to communicate technical information to non-technical audiences.
• Understanding of continuous improvement principles and operational performance management.

Role Impact

You'll play a vital role in maximising the performance of one of Royal Mail's largest automated operations, helping ensure parcel processing, vehicle movements and automated equipment operate efficiently, safely and on time.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions along with a scenario exercise. We plan to hold interviews on w/c 21st September at Midlands Super Hub.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 13th September. Please note, this advert may close early if the appropriate number of applications has been reached.