Team Leader - Wymondham Leisure Centre

South Norfolk and Broadland Council; Wymondham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Council’s Wymondham Leisure Centre is seeking a proactive Team Leader to supervise the centre, lead an operational team, and ensure first-class customer service across facilities, including pools, gym, studios, and spa.

You will be the keyholder, support Centre Managers, and work on a rota including early, day and late shifts. RLSS/NPLQ and First Aid are required or achievable within two months.

Qualifications

• Leadership and team supervision skills essential.
• Proven customer service experience in leisure or similar environment.
• Lifeguard and first aid qualifications are mandatory or expected to be obtained.

Responsibilities

• Lead an operational team to deliver high-quality service across the centre.
• Oversee day-to-day management of the building, users and staffing.
• Support Centre Managers and assist with lifeguarding when required.

Skills

Leadership

Customer service

Team supervision

Education

RLSS/NPLQ National Pool Lifeguard

First Aid Qualification

Job description

Wymondham Leisure Centre boasts a state-of-the-art gym, three studios, two swimming pools, relaxing spa facilities, a multi-functional sports hall, and an on-site café. We are now looking for a proactive and dedicated Team Leader to join our team and play a key role in delivering an outstanding customer experience.

As a Team Leader, you will play a central role in the day-to-day operation of the centre. Working as part of a supportive team, you will help ensure the smooth and efficient running of the facility, acting as a keyholder and the senior staff member in the absence of the Assistant Centre Managers.

You will take responsibility for supervising the centre during your shift, maintaining high standards across all areas, and ensuring that every customer receives a first-class service. This is a varied, hands-on role requiring strong leadership, attention to detail, and a flexible approach.

Key responsibilities include leading an operational team to deliver a high-quality service, overseeing the day-to-day management of the building, its users, and staffing teams, and ensuring the centre is well-presented, fully operational, and compliant with health and safety requirements. You will also support the Centre Manager and Assistant Centre Managers in the ongoing operation of the facility.

In addition, you will work closely with the Fitness Team and Front of House staff, offering guidance and support where needed. The role also involves assisting poolside with day-to-day tasks, including lifeguarding duties when required.

This is an excellent opportunity for someone looking to take the next step in their leisure career within a dynamic and customer-focused environment.

About You

An RLSS/NPLQ National Pool Lifeguard and a First Aid Qualification are mandatory for this position. However, candidates who do not currently hold these, and who are willing and capable of attaining these qualifications within the first two months of joining will also be considered.

You will need to be able to work a combination of early, day and late shifts on a rota basis over a seven-day period to accommodate the centre's opening hours.

You will have demonstrable experience of providing customer service, ideally within a leisure environment, together with experience of working within a large and diverse team.

Closing Date: 12/10/2026

Interview Date:19/10/2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance.

As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service