Customer Service Assistant

South Norfolk and Broadland Councils; Wymondham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working hours

Free onsite parking

Employee discounts

Holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils is seeking a front-of-house team member to warmly welcome visitors, assist with membership and activity enquiries, and help run daily operations at the leisure centre. You will contribute to a positive, engaging guest experience and support ongoing events and activities.

The role offers a varied mix of customer service, administration, operational support, and hospitality, with flexible working hours and benefits like onsite parking and pension scheme

Qualifications

• Friendly, motivated and customer-focused individual.
• Good communication and teamwork skills are essential.

Responsibilities

• Welcome and assist customers at the leisure centre.
• Handle membership and activity enquiries.
• Ensure facilities are operating smoothly and support events and activities.

Skills

Customer service

Communication

Teamwork

Interest in leisure and fitness

Job description

Salary band A: £25,948 (includes RLW uplift)

As the first point of contact for visitors to the centre, you’ll play a key role in providing a welcoming, informative, and professional experience for all. Whether you’re helping with membership enquiries, guiding potential members on a tour of our facility, or supporting events and activities, you’ll ensure every interaction is a positive one.

This is a varied and active role that involves a mix of customer service, administration, operational support, and hospitality - no two days will be the same!

About You

We are looking for a friendly, motivated, and customer-focused individual to join our team. You will support the day-to-day running of the leisure centre, including welcoming and assisting customers, handling membership and activity enquiries, and ensuring the facilities are operating smoothly. Good communication and teamwork skills are essential, along with a genuine interest in the leisure and fitness industry.

Closing Date

22/09/2026

Interview Date

Week Commencing 28/09/2026

Why Join Us?

• We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance.
• As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.