Duty Officer - Part Time - Guildford Spectrum

Freedom Leisure; Guildford; On-site; GBP 14,000 - 23,000; Part time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Discounted staff membership

Employee Assistance Programme

Financial advice

Incremental annual leave entitlements

Staff shop discounts

Fully funded training and development

Job summary

Freedom Leisure is hiring a Duty Officer to join the team and oversee the leisure centre's daily operations with a focus on guest experience and safety.

You will lead Lifeguards, ensure health and safety, and work with the Pools Managers to deliver high-quality service. Training and development are provided to help you progress within the organisation.

Qualifications

• Lifeguard experience or qualification is preferred.
• Strong customer service and communication skills.
• Ability to motivate and manage a team of staff.

Responsibilities

• Actively manage and develop a team of operational staff.
• Oversee day-to-day duty management of the leisure centre to high standards.
• Contribute to budget and business performance understanding.
• Proactively respond to variable demands and maintain safety.

Skills

Lifeguard

Customer service

Team leadership

Flexibility

Education

RLSS NPLQ (desirable)

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools-but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile-every single day. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We're proud to be a workplace where everyone is welcome, valued, and supported to thrive-because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a Duty Officer, to join our friendly and professional team. Working with the Pools Manager & Pools Operations Manager as well as Duty Managers, ensuring performance potential is optimised and all work is carried out to the highest standard and leading the team of Lifeguards at the busy leisure pool. You will be responsible as a Duty Officer for the day to day running of the leisure centre to the highest standard and will be offered the full opportunity to develop all the skills required for a Duty Manager. We are looking for someone who has excellent communication skills, and ideally has experience of working in a leisure environment, but more importantly, someone who has passion and drive, and is able to think on their feet, keep calm under pressure and able to deal with people from all walks of life. You will be responsible for the operational management and supervision of the pool facility during your shift. This includes opening/closing procedures, pool tests, ensuring health & safety compliance, supervising staff (Lifeguards) managing customer service, cleaning, rigging/derigging of sports equipment and assisting with incidents as required. You will be working in a Team of Duty Officers to provide the best possible service to our customers and lead the team in day to day tasks. We want our employees and customer to have the best experience possible, so if you are looking to progress your career, then we want to hear from you. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.

Hours: 32 hours per week, Monday - Sunday (rota basis) RLSS National Pool Lifeguard Qualification desirable however training can be provided.

• To actively manage and develop and motivate a team of operational staff.
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard.
• To contribute to and understand the business and budgetary performance of the centre.
• To be a proactive member of the leisure centre team.
• A passion for the industry demonstrated through continuous professional development.
• Experience of problem solving, customer service and staff management.
• Experience working in a Duty Management or similar role.
• To be able to work flexibly with a level of autonomy and decision making confidence.
• Able to think on your feet and respond to variable demands.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing date: 9th October 2026

Salary: up to £23,208 per annum

At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.