Duty Manager - Full Time - Arc Leisure Matlock

Freedom Leisure; Matlock; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Staff membership discount

Employee Assistance Programme

Job summary

Freedom Leisure is seeking a Duty Manager to lead and support our Leisure Centre teams. You will ensure excellent customer service, maintain a clean, safe environment, and manage day-to-day operations on a rota basis. Training and development opportunities are provided to help you grow within the organisation.

The role emphasises people management, cost awareness and delivering high-quality experiences for users of our 37-hour weekly operation. A proactive, flexible approach is essential.

Qualifications

• RLSS National Pool Lifeguard Qualification (NPLQ) or equivalent required.
• Experience in managing and motivating a team of operational staff.

Responsibilities

• Oversee day-to-day duty management and the running of the Leisure Centre to high standards.
• Contribute to and understand the centre's business and budget performance.

Skills

People mgmt

Customer service

Team leadership

Problem solving

Flexible/adaptable

Communication

Decision making

Training & coaching

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good!

At Freedom Leisure, we\'re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it\'s our people who make the difference.

As one of the \'UK\'s leading charitable leisure trusts, we\'re proud of our mission of Improving Lives Through Leisure. We\'re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We\'re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you\'re passionate about helping others and love creating great experiences, you\'ll feel right at home with us. You don\'t need to be an expert to get started - we\'ll give you all the training and support you need. With over 130 centres across England and Wales, there\'s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We\'re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.

In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to 'move up the ladder' and that\'s absolutely fine with us. What is really important is that you are happy in your work.

Hours: 37 hours per week, Monday - Sunday (Rota basis)

Requirements

• RLSS National Pool Lifeguard Qualification


• To actively manage and develop and motivate a team of operational staff


• To be responsible for the day to day duty management and running of the Leisure Centre to the highest standard


• To contribute to and understand the business and budgetary performance of the centre


• To be a proactive member of the leisure centre team


• A passion for the industry demonstrated through continuous professional development


• Experience of problem solving, customer service and staff management


• Experience working in a Duty Management or similar role


• To be able to work flexibly with a level of autonomy and decision making confidence


• Able to think on your feet and respond to variable demands

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That\'s why we\'ve developed a benefits package with you in mind, so what can we offer you?

• Company pension


• Cycle-to-work and car leasing tax-efficient schemes


• Discounted staff membership (including family members)


• Employee Assistance Programme: 24/7 confidential, independent and professional counselling


• Financial advice


• Incremental annual leave entitlement


• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending


• Fully funded training and development, with career progression opportunities


• Various insurance and savings schemes

Closing date: 8th October 2026

Salary: up to £26,043 per annum

At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.