Team Leader – Retail Ops & Customer Experience

John Lewis Partnership; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Night premium pay

Job summary

The John Lewis Partnership is seeking a Team Leader at Waitrose King’s Road in London to lead frontline colleagues, ensure high standards of service, and support store operations with a partner-led approach.

You will coach staff, manage shifts, help drive sales, and oversee stock replenishment, online order fulfilment, and customer interactions. The role includes flexible hours across seven days, permanent contract, and night-premium considerations where applicable.

Qualifications

• Strong people leadership and the ability to manage a team.
• Experience in a customer-facing retail role.
• Good stakeholder management with third parties and the wider Partnership.

Responsibilities

• Supporting the shop’s management team with managerial tasks.
• Ensuring Partners are operating safely.
• Fulfilling online customer orders for delivery.
• Stock replenishment and shelf presentation.
• Providing checkout support and handling Click & Collect orders.
• Driving commercial performance and continuous improvement.
• Reducing waste through sell-by-date diligence.
• Maintaining a safe, tidy working environment.

Skills

People leadership

Retail excellence

Customer facing

Stakeholder management

Job description

The John Lewis Partnership is seeking a Team Leader at Waitrose King’s Road in London to lead frontline colleagues, ensure high standards of service, and support store operations with a partner-led approach.

You will coach staff, manage shifts, help drive sales, and oversee stock replenishment, online order fulfilment, and customer interactions. The role includes flexible hours across seven days, permanent contract, and night-premium considerations where applicable.