Night Shift Team Manager - Retail Leadership

John Lewis Partnership; Witney; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Night Shift Premium

Job summary

John Lewis Partnership's Waitrose shop is seeking a Team Manager who will inspire and lead a busy team, delivering distinctive Partner-led customer service, building trust and loyalty, and helping maximise sales and profit.

The role involves 37.5 hours per week across seven days, including early starts, late finishes, evenings and weekends. Night shifts between 21:00–07:00 attract a £4.50 per hour premium; DBS checks may apply; flexible working may be discussed at interview.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and have honest performance conversations.
• Passion for retail and understanding of market factors affecting the Partnership.
• Ability to manage workload and meet deadlines while maintaining stakeholder relationships.
• Clear communication and ability to influence at all levels.

Responsibilities

• Oversee day-to-day shop operations in a fast-paced setting.
• Maximise sales and minimise wastage using commercial insight.
• Maintain high availability and merchandising, ensure compliant store operation.
• Improve customer satisfaction and engagement.
• Lead and organise holidays and absences while developing the team.
• Foster a supportive culture of care, pace and productivity.
• Engage Partners to deliver change effectively within the shop.

Skills

Team leadership

Customer service

Retail operations

People management

Job description

John Lewis Partnership's Waitrose shop is seeking a Team Manager who will inspire and lead a busy team, delivering distinctive Partner-led customer service, building trust and loyalty, and helping maximise sales and profit.

The role involves 37.5 hours per week across seven days, including early starts, late finishes, evenings and weekends. Night shifts between 21:00–07:00 attract a £4.50 per hour premium; DBS checks may apply; flexible working may be discussed at interview.