Team Leader, Refurbishment & Asset Recovery (Hybrid)

Scc; Birmingham; Hybride; GBP 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Hybrid working

2 volunteering days per year

Large company benefits

Résumé du poste

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ in Birmingham, and we help clients succeed through IT transformation and exceptional customer experiences.

The Operations Team Leader – Refurbishment will lead refurbishment, testing, grading, repair and asset recovery within Recyclea, maximise asset value, drive quality and KPI performance, and ensure health and safety compliance.

Qualifications

• Previous supervisory experience in a similar operational role.
• Must have excellent reporting skills.
• Must have excellent people management skills.
• Must have the ability to communicate effectively at all levels.
• Security Clearance is mandatory for this role.

Responsabilités

• Lead and supervise the Refurbishment Services team, providing day-to-day direction, support and operational leadership.
• Oversee all refurbishment, testing, grading, repair and cosmetic restoration activities to ensure customer assets are processed efficiently and effectively.
• Plan and schedule workloads, staffing and resources to ensure all customer OLA, SLA and project commitments are achieved.
• Ensure customer equipment is refurbished, configured, cleaned, tested and packaged to the highest quality standards for reuse, redeployment or resale.
• Maximise asset recovery and resale value through effective grading, repair decisions and refurbishment processes.
• Act as a key operational point of contact for designated customer refurbishment projects and service requirements.
• Coordinate project activities, priorities and resources to ensure customer expectations and delivery milestones are achieved.
• Implement and maintain robust quality control procedures to ensure consistency, functionality and presentation standards across all refurbished assets.
• Monitor and drive departmental KPI performance, productivity levels, quality metrics and operational efficiency.
• Provide technical guidance and operational support to team members, assisting with fault diagnosis, repair processes and refurbishment best practice.
• Develop, coach and train team members to ensure appropriate skill levels, competency standards and operational flexibility are maintained.
• Ensure compliance with Health & Safety requirements, Safe Systems of Work, Traffic Management Plans and all company operational procedures.
• Maintain a strong security culture, ensuring customer assets are handled securely and all operational processes remain compliant with customer and company requirements.
• Drive continuous improvement initiatives focused on refurbishment quality, process efficiency, asset recovery rates, customer satisfaction and team performance whilst delivering regular team briefings and participating in Team Leader meetings.

Connaissances

Supervisory experience

Reporting skills

People management

Communication skills

Security clearance (SC) mandatory

Description du poste

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ in Birmingham, and we help clients succeed through IT transformation and exceptional customer experiences.

The Operations Team Leader – Refurbishment will lead refurbishment, testing, grading, repair and asset recovery within Recyclea, maximise asset value, drive quality and KPI performance, and ensure health and safety compliance.