Refurbishment & Remarketing Leader

SCC; Birmingham; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

2 volunteering days/year

Flexible benefits scheme

Job summary

SCC is seeking a Refurbishment and Remarketing Manager to lead the refurbishment and remarketing function from our Birmingham site. This permanent, onsite role focuses on safe, efficient repair, grading, stock control and resale activity, maximizing value from assets while developing the team.

You will work with Sales, Revive, customers, OEM partners and internal teams to align stock, pricing and demand, drive continuous improvement, ensure compliance with health and safety, and meet service and

Qualifications

• Ability to obtain and maintain Government/Police Security Clearance.
• 2+ years in refurbishment/ITAD or similar roles.
• Strong customer focus and continuous improvement mindset.
• Proven people management and team leadership.
• Excellent communication across all levels.
• Ability to prioritise multiple tasks to deadlines.
• Solid product knowledge and up-to-date with new technologies.
• PC literate and Microsoft applications proficiency.

Responsibilities

• Lead, coach and develop the refurbishment and remarketing team with clear objectives.
• Manage daily operations across repair, refurbishment, grading, QA, listing, fulfilment, despatch and returns.
• Maintain product-quality standards for refurbished equipment across channels.
• Ensure testing, cosmetic repair, configuration, grading and QC are documented and followed.
• Collaborate with Sales, Revive, customers, OEM partners and internal teams to align stock, pricing, and demand.
• Maximise value recovery while balancing quality, turnaround time, cost and customer requirements.
• Maintain accurate physical and system stock records for finished goods, WIP, parts and consumables.
• Plan capacity, workflow and resources to meet KPIs, service levels and production targets safely.
• Use operational data to monitor performance, identify trends, and drive improvements.
• Provide technical and operational leadership and support process improvements.
• Build internal and external relationships and resolve operational issues promptly.
• Ensure compliance with policies, H&S, Safe Systems of Work, security and environmental obligations.
• Lead continuous improvement to enhance safety, quality, customer experience and productivity.
• Prepare operational updates and performance reviews, escalating risks when required.

Skills

Leadership

People management

Communication

Customer focus

Continuous improvement

Problem solving

Prioritisation

Decision making

Tools

Microsoft Office

Job description

SCC is seeking a Refurbishment and Remarketing Manager to lead the refurbishment and remarketing function from our Birmingham site. This permanent, onsite role focuses on safe, efficient repair, grading, stock control and resale activity, maximizing value from assets while developing the team.

You will work with Sales, Revive, customers, OEM partners and internal teams to align stock, pricing and demand, drive continuous improvement, ensure compliance with health and safety, and meet service and