Team Leader - Property Management

Leaders Romans Group; Worthing, Greater London; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading property management company is seeking a Team Manager to oversee a dedicated team in Worthing. The role involves guiding team members, ensuring compliance with regulations, and enhancing service levels. Ideal candidates will have experience in property management and strong leadership skills.

Benefits

Career growth opportunities

Market-leading training

Supportive team environment

Generous holiday allowance

Qualifications

• Experience leading a small team.
• Proven experience in the Property Industry.

Responsibilities

• Oversee a team of Property Managers.
• Conduct morning meetings and support team with legislation.
• Assist in investigating customer complaints.

Skills

Communication

Organisational Skills

Time Management

Education

Full UK Driving License

Job description

Job Title: Team Manager – Property Management

Location: Becket House, Worthing

Brand: Leaders

Salary: £35,000 plus a further £2,000 commission

Hours: Monday - Friday, 9am-5.30pm

About Leaders:

Leaders, part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Head of Centre, Leaders seeks a Team Leader of Property Management to join our dedicated and dynamic team based in Becket House, Worthing. The successful candidate will be a current Senior Property Manager looking to step up, or a current Team Leader with experience in leading a property management or lettings team. You will oversee a team of Property Managers, providing support and ensuring the smooth running of the branch portfolio.

Key Responsibilities:

• Conduct morning meetings
• Support and guide the team with the implementation of new legislation
• Assist in investigating customer complaints and proposing appropriate responses
• Coordinate and provide training where possible
• Support the Property Management department through guidance and mentoring to achieve strategic objectives
• Assist with audits of property management departments in conjunction with branch audits
• Share best practices in property management
• Check Gas Daily processes and have relevant conversations
• Monitor overdue workflows and discuss issues with team members
• Review the churn report and address relevant issues
• Identify opportunities to enhance service levels for internal and external customers, discussing with RPM and taking responsibility for implementation
• Work on group projects or initiatives with the RPM to ensure successful implementation
• Enforce strategic objectives
• Conduct interviews
• Ensure adequate staffing coverage during holidays and days off
• Monitor team workload and address issues affecting staff morale

What we are looking for:

• Excellent communication skills, both written and verbal
• Professional telephone manner
• Strong organisational skills, time management, and attention to detail
• Experience leading a small team
• Proven experience in the Property Industry
• Full UK Driving License is required

What we offer:

• Opportunities for career growth and advancement within the company
• Market-leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive salary and additional incentives
• Quarterly and annual awards, including trips abroad
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing with service
• Excellent parental leave and new fertility policies
• Staff discounts

LRG is an equal opportunities employer and encourages candidates from all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or candidate referrals from agencies, and such submissions will not be considered.