Team Leader - Casework

ENGINEERINGUK; Greater London; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading charity in the UK seeks a Team Leader for their victim service team. This role involves leading a dedicated team to provide high-quality support to victims of crime. You will ensure effective service delivery while focusing on performance management and collaboration with the management team. The position offers a hybrid work schedule and a competitive benefits package.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances

High Street discounts

Employee assistance programme

Cycle to work scheme

Ongoing training and support

Qualifications

• Experience in leading a team and delivering services to victims.
• Ability to manage performance and conduct audits.

Responsibilities

• Ensure effective delivery of services to victims.
• Lead the caseworker team and manage referrals.
• Collaborate with management to implement business plans.

Skills

Resilience

Adaptability

Customer Service

Job description

You will need to login before you can apply for a job.

View more categories View less categories Sector Charity and Not for Profit Role Manager Contract Type Permanent Hours Full Time

We have an exciting opportunity for a Team Leader to join our victim service team, working 37.5 hours per week on a hybrid basis.

Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

County/Borough

Greater London

Office location

Victim Support, 3rd Floor, 5-7 Singer Street, London, Greater London, EC2A 4BQ

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday - Friday, 9am-5pm, plus one Saturday every 6 weeks with a day off on the following Monday.

Basic Salary

£32,971.60 per annum (including FTE £30,171.60 plus £2,800 London Weighting Allowance)

Allowances

London Weighting

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

06/06/2025

Ref No

6147

Documents

• Team Leader- Casework London 2025 05.pdf (PDF, 163.27kb)

What we offer:

At Victim Support, we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Team Leader, you will be:

• Ensuring the effective delivery of services to victims in accordance with the London Adult Service contract specifications, operating procedures, confidentiality, information sharing, and safeguarding policies.
• Leading the caseworker team, ensuring victims receive timely, professional needs and risks assessments and referrals to appropriate support, while maintaining service quality.
• Collaborating with the Operations Manager/Management team to implement the business plan and develop the service to maximize positive outcomes for clients.
• Focusing on performance management, including auditing cases, case allocation, and input into performance reporting.

See attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims but stronger rights, better support, and greater influence in the Criminal Justice System. Working at VS offers the opportunity to contribute to high-quality services and be a catalyst for change.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and DBS checks may be required.

We value diversity and inclusion and encourage applications from all backgrounds, especially from Black, Asian, and minority ethnic communities. We are a Disability Confident Employer and offer a Guaranteed Interview Scheme for disabled candidates meeting essential criteria.

If you have a disability or medical condition affecting your performance, we can make reasonable adjustments to support you.

How to apply:

Visit our website’s Jobs page, complete the application form, and demonstrate how you meet the essential criteria. We reserve the right to close the vacancy early if sufficient applications are received.

If you have already started an application, we will contact you regarding any changes to the closing date.