Team Leader: Orchestrate Busy Shifts & Happy Guests

Greene King; Hanley; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Career development

Staff discounts 33%

Pension contribution

Employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Inns and hotels discounts 50%

Refer a friend bonus (up to £1,500)

Wagestream

Retail discounts up to 30%

Job summary

Greene King is seeking a Team Leader for its Hungry Horse pub. You’ll lead by example, ensuring the shift runs smoothly and customers are kept happy, while supporting the team to maintain high standards and safe, compliant operations.

You’ll play a key role in delivering a great guest experience, deputising for management when needed and guiding the team through busy periods with a hands-on, positive approach.

Qualifications

• Provide customers with a heartfelt and memorable experience that reflects the brand.
• Deputise for the management team and resolve issues as they arise.
• Help organise and coordinate the team during busy shifts to maintain smooth service.
• Ensure the bar operates safely, legally, and with high standards of cleanliness.

Responsibilities

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues.
• Help organise and coordinate the team during a busy shift.
• Ensure the bar is safe, legal and clean, addressing issues quickly and safely.

Skills

Attention to detail

Customer service

Team leadership

Adaptability

English proficiency

Job description

Greene King is seeking a Team Leader for its Hungry Horse pub. You’ll lead by example, ensuring the shift runs smoothly and customers are kept happy, while supporting the team to maintain high standards and safe, compliant operations.

You’ll play a key role in delivering a great guest experience, deputising for management when needed and guiding the team through busy periods with a hands-on, positive approach.