Team Leader – Flexible Admin & Customer Service

The Methodist Church in Britain; Nottingham; On-site; GBP 30,000 - 38,000; Part time

Benefits offered by this job

Annual leave benefits

Pension schemes

Leadership development

Family friendly policies

Job share option

Paternity / maternity leave

Job summary

HMCTS National Services – Northampton CNBC is seeking a Team Leader to oversee administrative support and customer service in a busy public sector environment. You will lead, coach and develop staff, manage performance and workload, and coordinate with internal and external stakeholders to deliver strong service outcomes.

The role supports part-time, job-share and flexible working patterns, with a 60% office commitment. DBS Basic check and UK right-to-work are required.

Qualifications

• Evidence of relevant experience in a 250-word application question and at interview.
• DBS Basic check required.
• Right to work in the UK under Civil Service nationality rules.

Responsibilities

• Ensure the team delivers business objectives via admin support and customer service.
• Manage team performance and attendance to meet outcomes.
• Plan and manage workload against priorities.
• Lead, motivate and develop team members and support wellbeing.
• Recognise success and champion rewards and recognition.
• Resolve difficult situations promptly and professionally.
• Analyse performance data to inform decisions and improve results.
• Create a sense of purpose within the team.
• Serve as part of the Northampton CNBC management team.
• Occasionally travel to other sites for cover.

Skills

Lead, motivate, coach

Develop others

Organisational skills

Plan and allocate work

Excellent communication

Stakeholder relationships

Managing difficult situations

Data analysis

IT literacy

Job description

HMCTS National Services – Northampton CNBC is seeking a Team Leader to oversee administrative support and customer service in a busy public sector environment. You will lead, coach and develop staff, manage performance and workload, and coordinate with internal and external stakeholders to deliver strong service outcomes.

The role supports part-time, job-share and flexible working patterns, with a 60% office commitment. DBS Basic check and UK right-to-work are required.