Customer Service Team Leader

JDR Recruitment; Preston; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

23 days holidays plus bank holidays

Pension Scheme

Free Car Parking

Office location - Industrial estate

Staff discounts, health scheme

Job summary

JDR Recruitment is seeking an on-site Team Leader in Preston to manage a team of Customer Service/Sales administrators for a national manufacturing and distribution company. You will lead by example, ensure strong customer relationships, and drive department performance.

The role requires full right to work in the UK, operates Monday to Friday, 37.5 hours, and is based on-site with no hybrid option. Strong leadership, SAP/Excel skills, and customer-focused mindset are essential.

Qualifications

• Must have full Right to Work in the UK.
• Lead and develop a team of Customer Service/Sales administrators.
• Oversee order processing, quotations, and communication with customers.
• Monitor performance, coaching, and scheduling.

Responsibilities

• People management including coaching, 1:1s, and team meetings.
• Oversee order management: quotations, sample requests, orders, lead-times, and corrections.
• Manage customer relationships and handle objections and sensitive queries.
• Drive process improvements and report on KPIs using SAP and Excel.

Skills

People Management

Customer Service/Sales administration

SAP and Excel

Process driven, drive improvement

Be able to motivate, lead and develop

Attention to detail

Good communication

Negotiation skills

Relationship builder

Tools

SAP

Excel

Job description

Must have full Right to Work in the UK. This role is based ONSITE (NOT HYBRID)

Monday to Friday 37.5 Hours per week

We are looking for a Team Leader for a great opportunity to manage a team of Customer Service/Sales administrators for this expanding office of this national manufacturing and distribution company.

A motivated leader is required to ensure that the department runs smoothly. You must be business focused, have a strong customer background, build relationship and lead by example. Your responsive and time management skills will be maximised to ensure that the departments results are met.

What you will be doing:

People Management which includes

• Monitor performance and motivate employees (1:1 meetings, team meetings and coaching, training and developing the team
• Maintain and manage time management for the department with balancing workloads/holidays, absenteeism
• Communication with all team members - updating

Order Management

Ensure that all pre sales and stock enquiries from Customers are handled

• Prepare Customer quotations, ensuring accuracy, timeliness, satisfaction and adherence to paperwork trails. Ensure discount registration system is managed
• Process and manage sample requests for Customers in line with their expectations
• Process all incoming orders onto the system, and ensure that Customer receives expected level of communication and follow up throughout
• Provide highest possible level of accuracy in relation to product, price and delivery lead-times, to maximise effectiveness and minimise errors
• Manage to successful conclusion all order queries from Customers, suppliers and internal colleagues
• Manage the Debit/Credit Note process to Customer and Company requirements
• Manage any customer Complaints & Returns effectively and efficiently
• Ensure order dates are managed
• Manage proforma invoice and account status communication with Customers

Customer Management

• Management of customer base - across the department - maintaining the highest levels of customer service
• Objection Handling
• Managing critical customer queries/sensitive orders etc

Process Management

• Ensure the department meet operational targets
• Ensure all process have been adhered to across the department
• Liaise with all departments across the business
• Liaise with other sites across the business
• Identify process gaps and improvements
• Work with the wider team to identify and implement process improves
• Management reporting - SAP AND EXCEL
• Project management

Skills and Knowledge:

• People Management
• Customer Service/Sales administration
• SAP and Excel
• Process driven, drive improvement
• Be able to motivate, lead and develop staff
• Attention to detail
• Good communication skills at all levels
• Excellent negotiation skills, results focused
• Relationship builder

In return the company offer :

23 days holidays plus bank holidays

Pension Scheme

Free Car Parking

Office location - Industrial estate

Staff discounts, health scheme

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.