23501 - Team Leader

The Methodist Church in Britain; Nottingham; Presencial; GBP 30 000 - 38 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Annual leave benefits

Pension schemes

Leadership development

Family friendly policies

Job share option

Paternity / maternity leave

Resumo da oferta

HMCTS National Services – Northampton CNBC is seeking a Team Leader to oversee administrative support and customer service in a busy public sector environment. You will lead, coach and develop staff, manage performance and workload, and coordinate with internal and external stakeholders to deliver strong service outcomes.

The role supports part-time, job-share and flexible working patterns, with a 60% office commitment. DBS Basic check and UK right-to-work are required.

Qualificações

• Evidence of relevant experience in a 250-word application question and at interview.
• DBS Basic check required.
• Right to work in the UK under Civil Service nationality rules.

Responsabilidades

• Ensure the team delivers business objectives via admin support and customer service.
• Manage team performance and attendance to meet outcomes.
• Plan and manage workload against priorities.
• Lead, motivate and develop team members and support wellbeing.
• Recognise success and champion rewards and recognition.
• Resolve difficult situations promptly and professionally.
• Analyse performance data to inform decisions and improve results.
• Create a sense of purpose within the team.
• Serve as part of the Northampton CNBC management team.
• Occasionally travel to other sites for cover.

Conhecimentos

Lead, motivate, coach

Develop others

Organisational skills

Plan and allocate work

Excellent communication

Stakeholder relationships

Managing difficult situations

Data analysis

IT literacy

Descrição da oferta de emprego

This Team Leader post sits in HMCTS National Services at Northampton CNBC, where two permanent roles lead teams handling court and tribunal administration and customer contact. The work centres on managing staff performance and workload so the team delivers administrative support and customer service to court users and stakeholders. Part-time, job-share and flexible patterns are considered, with at least 60% of working time in an office. Visa sponsorship is not available to first-time Skilled Worker applicants, so right to work must be confirmed.

What the job involves

• Make sure the team delivers business objectives through administrative support and customer service
• Manage team performance and attendance to achieve key performance outcomes
• Plan, allocate and manage team workload against local, regional and national priorities
• Lead, motivate and develop team members, and support their wellbeing
• Recognise success and champion reward and recognition
• Resolve difficult situations and problems swiftly and professionally
• Analyse performance data to make informed decisions and improve results
• Create a sense of purpose within the team
• Work as part of the management team at Northampton CNBC
• Travel occasionally to other sites for cover when needed

Experience

• Evidence of relevant experience in a 250-word application question and at interview

Skills & knowledge

• Lead, motivate, coach and develop others
• Strong organisational skills to prioritise, plan and allocate work
• Excellent communication and trusted relationships with internal and external stakeholders
• Managing difficult and challenging situations
• Confident analysing data to inform decisions
• Using IT and learning new systems

Checks & eligibility

• DBS Basic check
• Right to work in the UK, within Civil Service nationality rules

Other

• Office-based, customer-facing role in the UK only

What’s offered

• 25 days annual leave, rising to 30 after five years' service
• Option to buy or sell up to three days leave a year
• Public holidays plus one privilege day
• Choice of Civil Service pension schemes
• Leadership development and training
• Family friendly policies, including reduced hours and job share
• Paid paternity, adoption and maternity leave
• Flexible benefits, discounts and free sight tests for screen users