23348 - Team Leader

Ministry of Justice; Chelmsford; On-site; GBP 36,000 - 48,000; Full time

Job summary

Ministry of Justice's HMCTS in Chelmsford seeks a proactive Team Leader to manage a frontline service team. You will drive performance, ensure excellent customer service to service users, judiciary and management, and contribute to local, regional and national priorities.

You will lead, motivate and develop colleagues, manage attendance, and build effective relationships with stakeholders while delivering on key business objectives through robust performance management and a focus on wellbeing.

Qualifications

• Ability to lead and develop others to thrive in their role.
• Strong organisational skills to plan and manage work to deliver service.
• Excellent communication with a wide range of stakeholders.
• Ability to manage difficult situations professionally.
• Confident in analysing data to improve performance.
• Ability to use IT and learn new systems.

Responsibilities

• Lead and develop team to deliver objectives.
• Provide outstanding service to users, judiciary and management.
• Develop relationships with stakeholders and manage performance.
• Support wellbeing and motivate the team to achieve aims.

Skills

Lead & develop

Organisational skills

Communication

Data analysis

Problem solving

IT literacy

Job description

Job description

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be based in Osprey House Chelmsford. Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes. You will be able to develop effective working relationships with key stakeholders, including the judiciary.

Please refer to the role profile attachment to understand more about this key leadership position.

Essential knowledge, skills and experience

• Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.
• Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
• Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.
• Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
• Confident in analysing data to make informed decisions to improve and maintain performance.
• Ability to use IT and learn new systems.

Lead criterion at application stage: Statement of Suitability . An initial sift based on the statement of suitability may be held if a large number of applications are received.

Your development

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

Further details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in