Team Leader, Court Admin & Customer Service (Hybrid)

The Methodist Church in Britain; Wollaton; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days leave

Civil Service pension

Leadership development

Flexible working

Family-friendly policies

Job summary

HMCTS, which runs the courts and tribunals for the Ministry of Justice, is recruiting a permanent Team Leader for Lincoln Crown Court. The role leads a team delivering administrative support and customer service, managing performance, attendance and wellbeing against local and national priorities.

It is customer-facing and office-based, with hybrid working (at least 60% in an office) and part-time or flexible patterns considered.

Qualifications

• Experience in leading and developing others.
• Strong organisational skills to prioritise and manage work.
• Excellent communication and stakeholder relationship skills.
• Ability to handle difficult situations and resolve problems.
• Ability to analyse data to inform decisions.
• Proficiency with IT systems and adaptability to new software.

Responsibilities

• Lead, develop and motivate the team to deliver administrative support and customer service.
• Ensure delivery of business objectives through high-quality service and performance.
• Manage team performance, attendance and wellbeing.
• Plan, prioritise and allocate work to maintain service standards.
• Provide service to court users, judiciary and management per priorities.
• Analyse data to drive performance improvements and informed decisions.
• Build trusted relationships with internal and external stakeholders.

Skills

People management

Organisational skills

Communication

Problem solving

Data analysis

IT proficiency

Job description

HMCTS, which runs the courts and tribunals for the Ministry of Justice, is recruiting a permanent Team Leader for Lincoln Crown Court. The role leads a team delivering administrative support and customer service, managing performance, attendance and wellbeing against local and national priorities.

It is customer-facing and office-based, with hybrid working (at least 60% in an office) and part-time or flexible patterns considered.