Team Leader - Fast-Paced QSR Shift Lead

Chopstix Group; Basingstoke; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

50% Employee Discount

£13.21 ph

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Pick n Mix Diploma Program

Cycle to Work Scheme

Free Mortgage Advice

Wellbeing Support (Confidential Advice

Access to Wages in Advance

Career Development via our Career Path

Incentive Schemes

Free Meals on Shift

Job summary

Chopstix Group seeks a Team Leader to drive frontline operations, coach a busy team, and ensure outstanding customer experiences across shifts. As a keyholder, you’ll run shifts, support store management, and uphold standards with a hands-on approach across all areas of the store.

You’ll need flexibility for evenings, weekends, and late nights on select occasions. You will lead by example, communicate clearly, and balance priorities while maintaining high service quality.

Qualifications

• Experience in hospitality, retail, leisure, or customer-focused environment.
• Confident leading or supporting a team in fast-paced settings.
• Willingness to work evenings, weekends, and late nights as required.

Responsibilities

• Lead front of house and back-of-house shifts to ensure smooth operation.
• Coach and motivate team to deliver great food and customer experiences.
• Handle shifts, maintain service standards, and respond to customer feedback.

Skills

Team leadership

Customer service

Communication

Flexibility

Shift management

Job description

Chopstix Group seeks a Team Leader to drive frontline operations, coach a busy team, and ensure outstanding customer experiences across shifts. As a keyholder, you’ll run shifts, support store management, and uphold standards with a hands-on approach across all areas of the store.

You’ll need flexibility for evenings, weekends, and late nights on select occasions. You will lead by example, communicate clearly, and balance priorities while maintaining high service quality.