Shift Leader: Drive Great Service & Team Momentum

QSRP group; Coventry; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee discount

Hourly wage

Job summary

Chopstix, part of QSRP group, is recruiting a Team Leader to lead from the front, manage shifts, and drive exceptional customer experiences in a fast-paced store environment.

You’ll coach your team, ensure smooth day-to-day operations, and work closely with management to boost performance and service standards. The role requires a hands-on leader with excellent communication and a passion for guest satisfaction.

Qualifications

• Experience in a hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• The ability to take ownership of shifts and make decisions when needed.
• A passion for delivering great customer service and memorable experiences.
• A hands-on approach, with the flexibility to work across all areas of the store.
• Strong communication skills and the ability to motivate those around you.
• A positive attitude, high standards, and a desire to grow with the business.

Responsibilities

• Lead shifts and run the store in partnership with management to drive performance.
• Coach and inspire team members to deliver outstanding customer experiences.
• Oversee day-to-day operations and ensure smooth service and food quality.
• Maintain high standards of cleanliness, safety, and customer service across all areas of the store.
• Collaborate with management to implement improvements and achieve targets.

Skills

Hospitality experience

Team leadership

Customer service

Communication

Flexibility

Job description

Chopstix, part of QSRP group, is recruiting a Team Leader to lead from the front, manage shifts, and drive exceptional customer experiences in a fast-paced store environment.

You’ll coach your team, ensure smooth day-to-day operations, and work closely with management to boost performance and service standards. The role requires a hands-on leader with excellent communication and a passion for guest satisfaction.