Shift Lead: Fast-Paced Guest Experience

Chopstix; Newcastle upon Tyne; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

50% Employee Discount

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Cycle to Work Scheme

Free Mortgage Advice

Access to Wages in Advance

Incentive Schemes

Free Meals on Shift

Job summary

Chopstix is seeking a Team Leader to lead from the front, manage shifts, and ensure exceptional customer experiences in a fast-paced store. You will work closely with the management team to drive performance, coach your team, and uphold high standards across all areas of the store.

As a key holder, you’ll be responsible for delivering great food and service, taking ownership of shifts, and keeping operations running smoothly while fostering a positive, collaborative environment.

Qualifications

• Experience in hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts and make decisions when needed.
• Passion for delivering great customer service and memorable experiences.
• Hands-on approach, with flexibility to work across all areas of the store.
• Strong communication skills and ability to motivate those around you.

Responsibilities

• Lead from the front and set the tone every shift.
• Run shifts and support smooth day-to-day operation of the store.
• Coach and inspire your team to deliver great food and service.
• Ensure every customer leaves with a flavour-packed experience.
• Collaborate with management to drive performance and standards.

Skills

Hospitality experience

Team leadership

Customer service

Decision making

Communication

Flexibility

Job description

Chopstix is seeking a Team Leader to lead from the front, manage shifts, and ensure exceptional customer experiences in a fast-paced store. You will work closely with the management team to drive performance, coach your team, and uphold high standards across all areas of the store.

As a key holder, you’ll be responsible for delivering great food and service, taking ownership of shifts, and keeping operations running smoothly while fostering a positive, collaborative environment.