Team Leader - Elevate Bar Service & Guest Experience

Hungry Horse - Bra_104; East Meon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Brand discounts (33% on all brands)

Family discounts (15% for loved ones)

Free employee assistance program (well

Enhanced maternity/paternity policies

Menopause Friendly Employer

Greene King Inns and hotels discounts

Refer a friend bonus up to £1,500

Wagestream

Retail discounts up to 30% (e.g., on 3

Job summary

Hungry Horse - Bra_104 is seeking a Team Leader to guide service during shifts, ensuring exceptional customer experience and smooth operation. You will deputise for management, coordinate a busy team, and uphold safety and legal standards at the bar.

The role emphasizes hands-on leadership, teamwork, and delivering a warm, welcoming atmosphere for guests while maintaining high quality service.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Lead by example to ensure the shift runs smoothly.
• Maintain high standards and keep customers happy.
• Organise and coordinate team during busy shifts.
• Ensure bar safety, legality, and cleanliness.

Skills

Eye for detail

Customer service leadership

Adaptability

Team player

English proficiency

Job description

Hungry Horse - Bra_104 is seeking a Team Leader to guide service during shifts, ensuring exceptional customer experience and smooth operation. You will deputise for management, coordinate a busy team, and uphold safety and legal standards at the bar.

The role emphasizes hands-on leadership, teamwork, and delivering a warm, welcoming atmosphere for guests while maintaining high quality service.