Bar Team Leader: Drive Excellence & Guest Experience

Hungry Horse - Bra_104; West Midlands; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Pension contribution

Career progression

Staff discounts 33%

Employee assistance program

Maternity/Paternity policies

Menopause friendly employer

Hotel discounts

Refer a friend bonus

Wagestream access

Zusammenfassung

Hungry Horse is seeking a Team Leader to guide the bar and dining team, ensuring every shift runs like clockwork. You’ll support the management team, resolve issues quickly, and uphold safety, quality, and guest satisfaction across busy periods.

You’ll model excellent service, manage a team, and maintain high standards while ensuring a welcoming, safe environment for guests and staff alike.

Qualifikationen

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Aufgaben

• Lead by example to ensure shifts run smoothly and standards are maintained.
• Ensure customer happiness and smooth service during busy periods.
• Support the team in delivering great service and a warm welcome to every guest.

Kenntnisse

Attention to detail

Customer service

Team leadership

Communication

Jobbeschreibung

Hungry Horse is seeking a Team Leader to guide the bar and dining team, ensuring every shift runs like clockwork. You’ll support the management team, resolve issues quickly, and uphold safety, quality, and guest satisfaction across busy periods.

You’ll model excellent service, manage a team, and maintain high standards while ensuring a welcoming, safe environment for guests and staff alike.