Shift Leader – Pub Service & Guest Experience

SmartRecruiters, Inc.; Oxford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension plan

Career development

Discounts on brands

Employee assistance program

Wagestream access

Retail discounts

Refer a friend bonus

Job summary

Hungry Horse is looking for a Team Leader to guide the front-line team through busy shifts, ensuring everyone has what they need and service runs smoothly. You will role-model top customer care and uphold high standards across the venue.

You’ll deputise for managers when needed, coordinate the team to handle busy periods, and ensure the bar is safe, legal, and well-maintained at all times. A positive, can-do attitude and teamwork are essential.

Qualifications

• In-depth focus on customer experience and service quality.
• Ability to deputise for management and handle issues swiftly.
• Coordination of team during busy shifts to maintain flow.
• Maintain bar safety, legality and cleanliness at all times.

Responsibilities

• Lead by example to ensure the shift runs like clockwork.
• Provide customers with a heartfelt and memorable experience.
• Deputise for management and resolve issues during absence.
• Organise and coordinate the team during peak hours.

Skills

Eye for detail

Role model

Think on your feet

Positive can-do attitude

Job description

Hungry Horse is looking for a Team Leader to guide the front-line team through busy shifts, ensuring everyone has what they need and service runs smoothly. You will role-model top customer care and uphold high standards across the venue.

You’ll deputise for managers when needed, coordinate the team to handle busy periods, and ensure the bar is safe, legal, and well-maintained at all times. A positive, can-do attitude and teamwork are essential.