23348 - Team Leader

The Methodist Church in Britain; England; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Leave purchase scheme

Civil Service pension

Leadership development

Employee networks

Family-friendly policies

Flexible benefits

Paid parental leave

Sight tests

Job summary

HM Courts & Tribunals Service in the United Kingdom seeks a Team Leader to lead an administrative team delivering service to court users, judiciary and managers. You will plan, allocate and manage work to meet local, regional and national priorities, while overseeing performance and wellbeing and fostering strong stakeholder relationships.

The role requires the ability to analyse data to drive improvements and the flexibility to work a five-day, six-day pattern including Saturdays.

Qualifications

• Experience leading an administrative team and improving service delivery.
• Ability to plan, prioritise and manage workload to meet priorities.

Responsibilities

• Lead and develop team members to build skills and confidence.
• Ensure the team delivers business objectives.
• Provide administrative support and customer service to service users, judiciary and management.
• Plan, allocate and manage work to deliver service against priorities.
• Manage performance and attendance, and champion recognition.
• Motivate the team and support wellbeing.
• Build relationships with stakeholders, including the judiciary.
• Resolve difficult situations swiftly and professionally.
• Analyse data to inform decisions and maintain performance.
• Work a five-day, six-day pattern including Saturdays.

Skills

Leading others

Organisational skills

Communication skills

Conflict resolution

Data analysis

IT skills

Job description

This Team Leader post sits in HM Courts & Tribunals Service within the Ministry of Justice, which runs the administration of criminal, civil and family courts and tribunals. The role centres on leading a team to meet business objectives through administrative support and customer service for court users, judiciary and managers. Part-time work needs at least three days, and magistrates' court postings carry Saturday working on a five-day, six-day pattern. Skilled Worker visa sponsorship is not available for first-time applicants.

What the job involves

• Lead and develop team members so they build skills, confidence and experience
• Make sure the team delivers business objectives
• Provide administrative support and customer service to service users, judiciary and management
• Plan, allocate and manage work to deliver service against local, regional and national priorities
• Manage performance and attendance, and champion reward and recognition
• Motivate the team, support its wellbeing and recognise successes
• Build working relationships with key stakeholders, including the judiciary
• Resolve difficult situations and problems swiftly and professionally
• Analyse data to make informed decisions and maintain performance
• Work a five-day, six-day pattern including Saturdays, with time off in lieu, if allocated to a magistrates' court

Experience

• Evidence of improving performance or service delivery in an administrative team

Skills & knowledge

• Leading and developing others
• Organisational skills to prioritise, plan, allocate and manage work
• Excellent communication and trusted relationships with internal and external stakeholders
• Managing difficult situations and resolving problems swiftly and professionally
• Analysing data to make informed decisions and improve performance
• Using IT and learning new systems

Checks & eligibility

• DBS Basic check
• Right to live and work in the UK, maintained throughout employment
• Eligible under Civil Service nationality rules

What’s offered

• 25 days annual leave, rising to 30 after five years, plus public holidays and one privilege day
• Scheme to buy or sell up to three days' leave each year
• Choice of Civil Service pension schemes
• Training and HMCTS leadership development
• Employee-run networks
• Family friendly policies, including reduced hours and job share
• Flexible benefits, retail vouchers and discounts
• Paid paternity, adoption and maternity leave, and free annual sight tests for screen users