23497 - Team Leader

The Methodist Church in Britain; Wollaton; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days leave

Civil Service pension

Leadership development

Flexible working

Family-friendly policies

Job summary

HMCTS, which runs the courts and tribunals for the Ministry of Justice, is recruiting a permanent Team Leader for Lincoln Crown Court. The role leads a team delivering administrative support and customer service, managing performance, attendance and wellbeing against local and national priorities.

It is customer-facing and office-based, with hybrid working (at least 60% in an office) and part-time or flexible patterns considered.

Qualifications

• Experience in leading and developing others.
• Strong organisational skills to prioritise and manage work.
• Excellent communication and stakeholder relationship skills.
• Ability to handle difficult situations and resolve problems.
• Ability to analyse data to inform decisions.
• Proficiency with IT systems and adaptability to new software.

Responsibilities

• Lead, develop and motivate the team to deliver administrative support and customer service.
• Ensure delivery of business objectives through high-quality service and performance.
• Manage team performance, attendance and wellbeing.
• Plan, prioritise and allocate work to maintain service standards.
• Provide service to court users, judiciary and management per priorities.
• Analyse data to drive performance improvements and informed decisions.
• Build trusted relationships with internal and external stakeholders.

Skills

People management

Organisational skills

Communication

Problem solving

Data analysis

IT proficiency

Job description

HMCTS, which runs the courts and tribunals for the Ministry of Justice, is recruiting a permanent Team Leader for Lincoln Crown Court. The role leads a team delivering administrative support and customer service, managing performance, attendance and wellbeing against local and national priorities. It is customer-facing and office-based, with hybrid working (at least 60% in an office) and part-time or flexible patterns considered. First-time Skilled Worker visa applicants cannot be sponsored, so candidates need an existing right to work.

What the job involves

• Lead, develop and motivate team members to build their skills and confidence
• Ensure the team delivers business objectives through administrative support and customer service
• Manage team performance, attendance and wellbeing
• Plan, prioritise and allocate work to deliver a high standard of service
• Provide service to court users, the judiciary and management against local, regional and national priorities
• Resolve difficult situations and problems swiftly and professionally
• Analyse data to make decisions that improve and maintain performance
• Build and maintain trusted relationships with internal and external stakeholders
• Recognise success and champion reward and recognition

Skills & knowledge

• Ability to lead and develop others
• Strong organisational skills to prioritise, plan and manage work
• Excellent communication skills, including building trusted stakeholder relationships
• Ability to manage difficult situations and resolve problems
• Confidence analysing data to inform decisions
• Ability to use IT and learn new systems

Checks & eligibility

• DBS Basic check
• Right to work in the UK without sponsorship
• Eligible under Civil Service nationality rules

What’s offered

• 25 days annual leave rising to 30 after five years, plus public holidays and one privilege day
• Scheme to buy or sell up to three days' leave a year
• Choice of Civil Service pension schemes
• Leadership development and training
• Family friendly policies, including reduced hours and job share
• Paid paternity, adoption and maternity leave
• Flexible benefits and retail discounts
• Free annual sight tests for screen users