Team Leader

Hydes Brewery; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in Chester is seeking an experienced Team Leader to manage front of house operations. The ideal candidate will be keen on enhancing customer experiences through leadership and effective team management. Responsibilities include overseeing daily activities, upselling products, and providing excellent customer service. The role offers flexible hours, competitive pay, and various employee benefits including discounts and support programs.

Benefits

Up to £13.16 per hour plus tips

Weekly pay

Employee discounts

24/7 access to GP online

Paid breaks

Uniform provided

50% discount off food

Pension plan

Employee assistance programme

Qualifications

• Experience in a supervisory or leadership role in hospitality.
• Ability to communicate effectively with team members and customers.
• Strong customer service focus and passion for hospitality.

Responsibilities

• Oversee day-to-day activities of the front of house team.
• Make recommendations and upsell products to customers.
• Provide clear direction and delegate tasks effectively.

Skills

Leadership

Customer service

Organizational skills

Decision-making

Job description

Team Leader – Front of House

We are now seeking an experienced Team Leader to enhance our team, and help us be the best at what we do.

You will oversee the day‑to‑day activities of the front of house team, be knowledgeable about all the products we sell on the bar and in the restaurant area and be able to make recommendations and upsell. Most of all you love to look after people, understand what makes them happy and have the desire to make someone's day.

With a passion for hospitality you will be able to supervise in a team focused environment. You will have the ability to give clear direction, delegate and adapt to change. You will also be extremely organised and have strong decision‑making skills.

About Hydes

Established in 1863, Hydes Brewery is based in Manchester and has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool.

Hydes' vision is to deliver exceptional hospitality, and it's our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.

Our aim is to create a great team working environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.

Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Benefits

• Up to 13.16 ph for hours plus tips
• Weekly pay
• Discounts Platform
• 24/7 access to GP online
• Paid breaks
• Uniform or allowance provided
• 50% discount off food for up to 6 people
• 50% discount on accommodation
• Pension plan
• Employee assistance programme offering 24/7 support and advice

Hours

Flexible hours up to 40 per week including evenings and weekends with flexible shifts.