Team Leader - Call Centre (12 month FTC)

KBR; Swindon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable project management firm in Swindon seeks an experienced Team Leader for a 12-month FTC to manage the Helpdesk team. Responsibilities include leading team operations, communicating goals, and providing first line support to management. The ideal candidate will possess customer service and supervisory experience and have strong communication skills. This role requires participation in weekend and on-call rotas. Join a team committed to inclusivity and diversity.

Qualifications

• Ideally have experience in customer service and supervisory roles.
• Must possess excellent communication skills.
• Responsible, reliable, and results-oriented.

Responsibilities

• Manage and lead a team of Operators within the Helpdesk.
• Communicate company goals, safety practices, and deadlines to the team.
• Provide first line support to management and assess team performance.
• Participate in the OOH weekend rota and on-call duties.

Skills

Customer service experience

Supervisory experience

Great communication skills

Leadership and coaching

Job description

Title

Team Leader - Call Centre (12 month FTC)

About KBR and the Project

KBR Government Solutions delivers unique, fast‑paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

About the Role

The role of a Team Leader is to manage and lead a team of Operators within the Helpdesk. They will be responsible for communicating company goals, safety practices, and deadlines to the team. They will also be responsible for motivating team members and assessing performance. As a Team Leader they will provide first line support to management, including monthly 121 meetings, keeping management updated on the team's performance, and communicating contract changes or requirements among the management and team members.

The Team Leader will also be the first line of support for queries and the first line of escalation when any issues occur. The role will require them to participate in the OOH weekend Rota where they will be required to work approximately 1 in 6 weekends as well as participating in the ‘OOH On‑Call Rota’.

An excellent Team Leader will ideally have customer service and supervisory experience and the ideal candidate must possess great communication skills and be able to lead and coach. As a Team Leader you will be responsible, reliable and results oriented. You will also need to demonstrate role‑model behaviours in all aspects of your role.

INCLUSION AND DIVERSITY AT KBR

At KBR, we are passionate about our people, sustainability and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient and safer.

We Deliver - Together.

KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.