Team Leader Business Support Services

Bevan Brittan LLP; Leeds; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Bevan Brittan LLP in Leeds is seeking an experienced Team Leader to manage the Housing Management Business Support Services. You will lead, develop and coach the team, building strong relationships with our lawyers to deliver an outstanding administrative service.

The role is 36.25 hours per week, Monday to Friday, with hybrid working from our central Leeds office. Occasional travel to our Birmingham, Bristol and London offices may be required as part of providing support across the firm.

Qualifications

• Experience leading a team in a professional environment.
• Effective and professional communicator at all levels, both written and verbal.
• Ability to manage and support change.
• Excellent attention to detail.
• Knowledge of administrative processes such as printing, scanning, electronic filing and post.

Responsibilities

• Oversee the day to day running of the team
• Build relationships with our lawyers to understand the work and proactively prioritise tasks
• Encourage an excellent customer service environment, ensuring that our processes reflect this
• Coach and develop the team, including performance reviews, setting objectives and regular one to ones
• Recruit and train new team members
• Work closely with the Business Support Services Manager, Operations Manager and HR to develop policies and procedures relating to operational processes, compliance, performance and attendance
• Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
• Play an active role in supporting business change taking place across the firm, and participate in relevant projects
• Ensure equipment is properly maintained
• Have a working knowledge of health and safety and compliance requirements

Skills

Team leadership

Stakeholder communication

Change management

Attention to detail

Administrative processes

Tools

Microsoft Office

Job description

Housing is one of Bevan Brittan's core markets. Our Housing Management team of lawyers advise housing associations and increasingly provides legal services to a range of other organisations including local authorities, care providers, the NHS, universities and charities.

We have an exciting opportunity for an experienced Team Leader to join us and manage the Business Support Services Housing Management team in our Leeds office. In this role, you will lead, develop and coach the team. You will also build excellent relationships with our lawyers in the Housing Management team, with the aim of delivering an outstanding administrative support service to the firm.

The working hours are 36.25 hours per week Monday to Friday, between the hours of 8am and 6pm. Our office is based in central Leeds, and this role offers hybrid working.

Occasionally, you may be required to travel to our other offices in Birmingham, Bristol and London.

Main Responsibilities

• Oversee the day to day running of the team
• Build relationships with our lawyers to understand the work and proactively prioritise tasks
• Encourage an excellent customer service environment, ensuring that our processes reflect this
• Coach and develop the team, including performance reviews, setting objectives and regular one to ones
• Recruit and train new team members
• Work closely with the Business Support Services Manager, Operations Manager and HR to develop policies and procedures relating to operational processes, compliance, performance and attendance
• Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
• Play an active role in supporting business change taking place across the firm, and participate in relevant projects
• Ensure equipment is properly maintained
• Have a working knowledge of health and safety and compliance requirements

What we're looking for from you

• Managerial experience within a professional environment
• Fair and supportive management style
• Effective and professional communicator at all levels, both written and verbal
• Able to build strong working relationships with the team and wider firm
• Self‑motivated, with the ability to lead by example
• Ability to manage and support change
• Excellent attention to detail
• Knowledge of administrative processes such as printing, scanning, electronic filing and post
• An individual whose professional values and behaviours align with Bevan Brittan's values and organisational culture

Make a Real Impact

Bevan Brittan is a leading commercial law firm. Explore our markets and services here.

We are highly ranked across the legal directories and our 2024/25 financial results confirmed twelve years of consecutive growth.

Our Responsible Business pillars influence how we work together and motivate us to deliver meaningful outcomes for our clients and communities.

We support our people to be their best and, through our hybrid working model, we offer the flexibility to work your week in a way that suits you.

We’re looking for the best people to share in our ambition and success. Visit our Life page to discover what life at Bevan Brittan could look like for you.