Client Solutions Hub Manager

Bevan Brittan LLP; West of England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Bevan Brittan LLP is creating a Client Solutions Hub and seeking professionals to shape and deliver the new cross-firm client services. The role will work with senior leaders to define offerings, governance and performance metrics while building strong client relationships and cross-functional collaboration.

You will lead the hub’s early phase, establish intake and prioritisation, and drive continuous improvement using data to enhance service delivery and profitability.

Qualifications

• Experience working within a commercial law firm setting.
• Ability to build strong working relationships and establish credibility across the business and with clients.
• Positive, results-focused and proactive in improving processes.
• Collaborative team player aligned with our values.
• Experience managing an operational delivery function, shared services or technology-enabled service teams.
• Experience establishing new service delivery capabilities or centres of excellence.
• Good understanding of service management principles and frameworks.
• Strong experience implementing service catalogues, SLAs and governance.
• Strong commitment to service excellence.
• Proactive approach to managing stakeholder expectations.
• Focus on delivering measurable business value.
• Experience implementing service management best practices aligned to ITIL and professional services environments.

Responsibilities

• Define and establish the Client Solutions Hub, including service offerings and delivery standards (starting with real estate related services).
• Set up intake, triage, prioritisation and resource allocation processes.
• Define service levels, KPIs and performance metrics; create governance and quality assurance policies.
• Provide supportive team leadership and oversee day-to-day delivery; liaise with clients and stakeholders to expand service offerings.

Job description

Join a team of experts and progressive thinkers

This is an exciting time at Bevan Brittan as we launch our new, ambitious strategy through to 2031 building on our exceptional growth during the past 5 years. Our Client Solutions & Innovation Strategy includes the launch of our new Client Solutions Hub including the creation of new roles configuring data and technology to work alongside our lawyers as part of a multi-disciplinary team providing client solutions.

As Business Services Professionals, these new roles form an invaluable part of our client-facing team and so the new roles can expect to regularly interact with clients, as we seek to provide more innovative and better value services. Given this is a new Client Solutions Hub, we are starting with offering limited property-related services but anticipate that the Hub will grow to provide cross-firm services.

The role

You will work with the Head of Client Service Delivery and CSI Director to establish the Client Solutions Hub, including:

• Defining service offerings, service catalogues and delivery standards (starting with real estate related services as Phase 1).
• Establishing intake, triage, prioritisation and resource allocation processes.
• Defining service levels, KPIs and performance metrics.
• Creating necessary service delivery policies, procedures and governance frameworks (including quality assurance).

You will also provide supportive team leadership, oversee day to day delivery of the Hub's activities and liaise with clients and stakeholders to identify opportunities to improve and expand service offerings. This role is grounded in continuous improvement and innovation, where you will leverage data and metrics to improve service performance and track service profitability where appropriate.

What we are looking for from you

• Experience working within a commercial law firm setting
• Ability to build strong working relationships , establish personal credibility and have the confidence to have conversations with colleagues across the business and potentially with clients;
• Positive, results-focused and with a flexible approach; taking ownership of issues; and pro-active in terms of making improvements to processes;
• A collaborative team player who works with others effectively and in accordance with our values;
• Good experience managing an operational delivery function, shared services or technology-enabled service teams.
• Experience establishing new service delivery capabilities or centres of excellence.
• Good understanding of service management principles and frameworks.
• Strong experience implementing service catalogues, SLAs and operational governance.
• Strong commitment to service excellence.
• Proactive approach to managing stakeholder expectations.
• Focus on delivering measurable business value.
• Experience implementing service management best practices aligned to ITIL and professional services environments.

Make a Real Impact

Bevan Brittan is a leading commercial law firm. Explore our markets and services here.

We are highly ranked across the legal directories and our 2025/26 financial results confirmed twelve years of consecutive growth.

Our Responsible Business pillars influence how we work together and motivate us to deliver meaningful outcomes for our clients and communities.

We support our people to be their best and, through our hybrid working model, we offer the flexibility to work your week in a way that suits you.

We’re looking for the best people to share in our ambition and success. Visit our Life page to discover what life at Bevan Brittan could look like for you.