Team Leader Business Support Services

Bevan Brittan LLP; West of England; Híbrido; GBP 32.000 - 45.000; Jornada completa

Descripción de la vacante

Bevan Brittan LLP in Bristol is seeking an experienced Team Leader to manage the Business Support Services Administration team. Hybrid working is offered, with 36.25 hours per week, Mon-Fri, 8am-6pm.

You will lead, develop and coach the team and build relationships with the firm's lawyers to deliver an outstanding admin service. Occasional travel to Birmingham, Leeds and London may be required as part of the role.

Formación

• Management experience within a professional environment.
• Effective and professional communicator at all levels, both written and verbal.
• Ability to lead by example and support change.
• Experience working in customer service or administrative environment at management level.
• Professional values and behaviours align with Bevan Brittan's culture.

Responsabilidades

• Oversee the day-to-day running of the team.
• Build relationships with lawyers to prioritise work.
• Promote an excellent customer service environment.
• Coach and develop the team, including reviews and 1:1s.
• Recruit and train team members.
• Work with BSS Manager, Operations Manager and HR on policies.
• Identify opportunities for efficiency and best practice.
• Support business change across the firm and participate in projects.
• Ensure equipment is properly maintained.
• Maintain awareness of health, safety and compliance.

Descripción del empleo

We have an exciting opportunity for an experienced Team Leader to join us and manage the Business Support Services Administration team in our Bristol office.

In this role, you will lead, develop and coach the team. You will also build excellent relationships with our lawyers, with the aim of delivering an outstanding administrative support service to the firm.

The working hours are 36.25 hours per week Monday to Friday, between the hours of 8am and 6pm. Our office is based in central Bristol, and this role offers hybrid working.

Occasionally, you may be required to travel to our other offices in Birmingham, Leeds and London.

Main Responsibilities

• Oversee the day to day running of the team
• Build relationships with our lawyers to understand the work and proactively prioritise tasks
• Encourage an excellent customer service environment, ensuring that our processes reflect this
• Coach and develop the team, including performance reviews, setting objectives and regular one to ones
• Recruit and train team members
• Work closely with the Business Support Services Manager, Operations Manager and HR to develop policies and procedures
• Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
• Play an active role in supporting business change taking place across the firm, and participate in relevant projects
• Ensure equipment is properly maintained
• Have a working knowledge of health and safety and compliance requirements

What we're looking for from you

• Management experience within a professional environment
• A fair and supportive management style
• Effective and professional communicator at all levels, both written and verbal
• Able to build strong working relationships with the team and wider firm
• Self-motivated, with the ability to lead by example
• Ability to manage and support change
• Excellent attention to detail
• Knowledge of administrative processes such as printing, scanning, electronic filing and post
• Experience working within a customer service or administrative environment at management level
• An individual whose professional values and behaviours align with Bevan Brittan's values and organisational culture

Make a Real Impact

Bevan Brittan is a leading commercial law firm. Explore our markets and services here.

We are highly ranked across the legal directories and our 2024/25 financial results confirmed twelve years of consecutive growth.

Our Responsible Business pillars influence how we work together and motivate us to deliver meaningful outcomes for our clients and communities.

We support our people to be their best and, through our hybrid working model, we offer the flexibility to work your week in a way that suits you.

We’re looking for the best people to share in our ambition and success. Visit our Life page to discover what life at Bevan Brittan could look like for you.