Team Leader - Birmingham, B3 3AY

Ward Security Limited; Birmingham; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Cycle to work salary sacrifice scheme

Company pension scheme

Life assurance benefits

Employee referral scheme

Progression, training, and development

Discounted gym membership

Discounts at major retailers andtravel

Restaurant and supermarket vouchers

Cinema tickets

24/7 Employee Assistance Programme

Job summary

Ward Security Limited seeks a Security Team Leader to oversee operations at a corporate facility in Birmingham. You will lead the on-site security team, maintain a professional environment, and ensure adherence to company standards while delivering excellent customer service.

The role requires a valid SIA licence, CCTV licence, and proven leadership experience in corporate security. Excellent communication, reporting, and organizational skills are essential for success.

Qualifications

• Minimum 1 year supervisory security experience.
• Minimum 2 years in corporate security.
• Valid SIA licence.
• CCTV licence.
• Proven ability to produce clear written reports.

Responsibilities

• Act as primary contact for staff, visitors and contractors.
• Lead and support on-site security team and ensure procedures are followed.
• Provide clear, accurate information in person/phone/email.
• Manage incidents and escalate to management as required.
• Maintain professional presence and standards for the team.
• Respond to emergencies effectively and lead responses.
• Oversee ID checks and access control.
• Supervise reception/foyer area cleanliness and presentation.

Skills

Leadership experience

Communication skills

Customer service

IT literacy

CCTV surveillance

Tools

CCTV systems

Job description

Do you have proven security experience, strong leadership skills, and excellent communication abilities?
Do you lead by example, deliver exceptional customer service, and always maintain a professional and confident presence? Are you able to stay calm, positive, and decisive when faced with challenges?

We are seeking an experienced and adaptable Security Team Leader to oversee security operations at a prominent corporate facility in the heart of Birmingham.

The successful candidate will be responsible for leading and supporting a security team, ensuring the highest standards of customer service, maintaining a clean and professional environment, and upholding robust security procedures. You will have a strong background in the security sector, demonstrate leadership and decision-making capabilities, be IT proficient, and always present a polished and professional image.

Excellent communication skills are essential, as you will act as a key point of contact for staff, visitors, and management. You will oversee ID checks, respond to and manage incidents and emergencies, and ensure your team operates in line with site and company standards.

Security Team Leader

Pay Rate: £16.00 per hour
Shift Pattern: 4 on 4 off Days and Nights - 42 hours per week

Birmingham, B3 3AY

Role Requirements

Valid SIA Licence

Benefits include:

• Cycle to work salary sacrifice scheme
• Company pension scheme
• Life assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 free Employee Assistance Programme

Must have:

• Valid SIA licence
• CCTV Licence
• Proven experience in a supervisory or leadership security role (minimum 1 year)
• Minimum 2 years’ experience within corporate security
• Excellent customer service and communication skills
• Professional attitude and presentation
• Ability to produce clear, concise verbal and written reports
• Strong organisational and multitasking skills
• Ability to lead, motivate, and support a security team
• Proactive and resourceful approach to problem-solving
• Surveillance skills with strong attention to detail
• IT literate, with the ability to operate detection systems and emergency equipment
• 5-year checkable work history

Main Duties:

• Act as the primary point of contact for staff, visitors, and contractors
• Lead and support the on‑site security team, ensuring compliance with procedures
• Ensure visitors and callers receive clear, accurate, and professional information in person, by phone, or email
• Manage and elevate incidents to management as required
• Maintain a professional presence and set standards for the team
• Respond to and manage emergencies effectively
• Handle conflict appropriately and confidently
• Ensure incident reports are completed accurately and to company standards
• Oversee ID checks and access control
• Maintain vigilance regarding Health & Safety risks
• Work independently and make sound operational decisions
• Supervise cleaning staff to ensure reception, foyer, staff areas, and boardrooms remain clean and presentable