Security Officer - Birmingham - B3

Ward Security; Birmingham; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

SIA Licensing support

Cycle to work salary sacrifice

Company pension scheme

Life Assurance benefits

Employee referral scheme

Training and progression opportunities

Job summary

Ward Security seeks an experienced Security Officer to safeguard a prominent Birmingham facility. You will deliver exceptional customer service, maintain a clean, professional environment and uphold a high level of security throughout your shift.

Role requires SIA licensing, strong communication and IT literacy, with duties including ID checks, emergency response, and clear reporting to management. Monday–Friday, 13:00–18:00, 25 hours weekly in Birmingham B3.

Qualifications

• Excellent customer service and communication skills.
• Ability to deliver succinct and clear verbal and written reports.
• IT literate with experience operating detecting systems and emergency equipment.
• 5-year checkable work history and previous security experience.

Responsibilities

• Act as a point of contact for staff and visitors.
• Provide clear information in person, by phone or email.
• Report issues to the supervisor or duty manager.
• Respond to emergencies and maintain professional conduct.
• Carry out ID checks and write up incidents to standard.

Skills

Customer service

Communication

IT literate

Surveillance

Tools

IT systems

Job description

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in Birmingham.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role: Security Officer
Pay Rate: £13.45 per hour
Shift Pattern: Monday - Friday 13:00 - 18:00 25 Hours Per Week
Location: Birmingham B3
Role Requirements: SIA License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/ 7 free Employee Assistance programme

Must have:

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Security Officer(min 1year)
• Excellent customer service and communication skills
• Professional attitude and appearance
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Experience within a Cooperate Security (min 1year)
• Surveillance skills and detail orientation
• 5-year checkable work history
• IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

• Act as a point of contact and information centre to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager
• Always conduct yourself in a professional manner
• Respond to emergencies
• Deal with conflict in an appropriate manner if required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Be vigilant to the Health and Safety risks
• Work on own initiative
• Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.