London 8 - Team Leader

Ward Security; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Cycle to work

Company pension

Life assurance

Employee referral scheme

Training opportunities

Development opportunities

Job summary

Ward Security is seeking a Security Team Leader to oversee operations at a prominent corporate facility in London (EC4A 1HD). The role requires leading a security team, delivering excellent customer service, and upholding robust procedures while maintaining a professional image.

Salary is £15.99 per hour (about £45,000/year gross). Shift pattern includes 54 hours weekly across days, nights and weekends. Valid SIA licence is required.

Qualifications

• Strong leadership and communication skills demonstrated in a supervisory security role.
• Proven experience in corporate security or similar environments.
• IT proficient with ability to operate detection systems and emergency equipment.
• Ability to produce clear, concise verbal and written reports.

Responsibilities

• Lead and support the on-site security team to ensure procedures are followed.
• Provide clear information to staff, visitors and management in person, by phone or email.
• Manage incidents and emergencies and escalate to management when required.
• Maintain professional presence and standards for the team and reception areas.
• Oversee ID checks, access control and CCTV operations.
• Ensure health and safety risks are monitored and actions taken.

Skills

Leadership

Communication

IT literacy

Reporting

Customer service

Team supervision

Problem-solving

CCTV surveillance

Tools

Access control systems

Surveillance monitoring

Job description

Do you have proven security experience, strong leadership skills, and excellent communication abilities?Do you lead by example, deliver exceptional customer service, and always maintain a professional and confident presence? Are you able to stay calm, positive, and decisive when faced with challenges?

We are seeking an experienced and adaptable Security Team Leader to oversee security operations at a prominent corporate facility in London, EC4A 1HD

The successful candidate will be responsible for leading and supporting a security team, ensuring the highest standards of customer service, maintaining a clean and professional environment, and upholding robust security procedures. You will have a strong background in the security sector, demonstrate leadership and decision-making capabilities, be IT proficient, and always present a polished and professional image.

Excellent communication skills are essential, as you will act as a key point of contact for staff, visitors, and management. You will oversee ID checks, respond to and manage incidents and emergencies, and ensure your team operates in line with site and company standards.

Role: Security Team Leader
Pay Rate: £15.99 per hour (Approx. £45,000/year Gross)
Shift Pattern: 7/3/2/2 weekly Hours 54, (days, nights, and weekends per rolling roster)

Location: EC4A 1HD, London
Role Requirements: Valid SIA Licence

Benefits include:

• Cycle to work salary sacrifice scheme
• Company pension scheme
• Life assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 free Employee Assistance Programme

Must have:

• Valid SIA licence
• CCTV Licence
• Proven experience in a supervisory or leadership security role (minimum 1 year)
• Minimum 2 years’ experience within corporate security
• Excellent customer service and communication skills
• Professional attitude and presentation
• Ability to produce clear, concise verbal and written reports
• Strong organisational and multitasking skills
• Ability to lead, motivate, and support a security team
• Proactive and resourceful approach to problem-solving
• Surveillance skills with strong attention to detail
• IT literate, with the ability to operate detection systems and emergency equipment
• 5-year checkable work history

Main Duties:

• Act as the primary point of contact for staff, visitors, and contractors
• Lead and support the on-site security team, ensuring compliance with procedures
• Ensure visitors and callers receive clear, accurate, and professional information in person, by phone, or email
• Manage and elevate incidents to management as required
• Maintain a professional presence and set standards for the team
• Respond to and manage emergencies effectively
• Handle conflict appropriately and confidently
• Ensure incident reports are completed accurately and to company standards
• Oversee ID checks and access control
• Maintain vigilance regarding Health & Safety risks
• Work independently and make sound operational decisions
• Supervise cleaning staff to ensure reception, foyer, staff areas, and boardrooms remain clean and presentable