Security Supervisor

Mitie Group plc.; Royal Borough of Greenwich; On-site; GBP 20,000 - 29,000; Full time

Job summary

Mitie Group plc. is seeking a Security Team Leader in London to manage a night-shift team of officers. The role focuses on delivering high standards of security, safety, and customer service within a corporate environment.

Responsibilities include leading patrols, monitoring CCTV and access control, reporting incidents, and coaching staff to drive professional conduct and continuous improvement. SIA licences are required.

Qualifications

• Valid SIA Door Supervisor or Security Guarding Licence is required.
• CCTV Licence is required.
• Experience with access control and CCTV systems.
• Experience supervising or leading security teams in a corporate environment.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication abilities.
• Ability to remain calm and make sound decisions under pressure.
• Good IT skills, including Microsoft Office applications.

Responsibilities

• Lead, motivate, and support a team of security officers to deliver outstanding performance.
• Ensure all security operations comply with policies and procedures.
• Act as the first point of contact for security incidents and escalations.
• Conduct regular patrols, inspections, and audits.
• Monitor and respond to security systems, alarms, and access control.
• Prepare reports and investigate incidents as required.
• Build strong relationships with clients, employees, contractors, and visitors.
• Deliver briefings, training, and coaching to team members.
• Promote a positive security culture focused on professionalism and customer care.

Skills

Leadership

Communication

Customer service

Team management

IT skills

Tools

CCTV systems

Access control

Job description

Position: Security Team Leader

Location: London

Salary: £17.63 per hour

Shift Pattern: Nights, 4 on 4 off

Employment Type: Full-Time

Join Our Team

We are seeking an experienced, motivated, and professional Security Team Leader to join our growing security operation in London. This is an exciting opportunity for a security professional who is passionate about delivering exceptional service, leading high-performing teams, and creating a safe and welcoming environment for employees, visitors, and clients.As a key member of our security leadership team, you will play an important role in maintaining the highest standards of security, safety, and customer service across a professional working environment.

Key Responsibilities

• Lead, motivate, and support a team of security officers to deliver outstanding performance.
• Ensure all security operations are carried out effectively and in accordance with company policies and procedures.
• Act as the first point of contact for security-related incidents and escalations.
• Conduct regular patrols, inspections, and audits to maintain a secure workplace.
• Monitor and respond to security systems, alarms, and access control platforms.
• Prepare reports, maintain accurate records, and investigate incidents where required.
• Build strong relationships with clients, employees, contractors, and visitors.
• Deliver briefings, training, and coaching to team members to encourage continuous development.
• Promote a positive security culture focused on professionalism, vigilance, and customer care.

About You

The ideal candidate will be a confident leader with excellent communication skills and a proactive approach to security management.

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding Licence.
• CCTV Licence
• Experience with access control and CCTV systems.
• Previous experience in a corporate security environment.
• Experience supervising or leading security teams.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication abilities.
• Ability to remain calm and make sound decisions under pressure.
• Good IT skills, including Microsoft Office applications.
• Flexible and reliable approach to working hours.

Desirable

• First Aid qualification.
• Knowledge of health and safety procedures.
• Experience working within high-profile corporate environments.