Team Leader

Carluccio's; Stratford-upon-Avon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

50% off total bill for you and friends

BRG Spark App discounts

20% off Carluccio’s shop & deli

Wage Stream access

Refer a Friend bonus

Career development opportunities

Flexible working

Job summary

Carluccio's in Stratford-upon-Avon is seeking a dynamic Team Leader to guide our front-of-house team and ensure exceptional guest experiences during every shift.

You’ll lead by example, train staff, manage daily operations, and drive sales while maintaining the warm, authentic Carluccio’s atmosphere that guests love.

Qualifications

• Proven leadership experience in hospitality or restaurant settings.
• Strong customer service orientation with guest-first mindset.
• Ability to manage staff schedules, tasks and shift handovers.
• Experience thriving in fast-paced environments with high service standards.

Responsibilities

• Lead by example to elevate service quality and guest satisfaction on every shift.
• Motivate and develop team members through coaching, training, and feedback.
• Oversee daily restaurant operations: opening/closing, staffing, and service flow.
• Address issues during service with a calm, proactive approach to guest care.
• Support Front of House operations ensuring a welcoming dining area.
• Drive sales through effective team leadership and upselling opportunities.

Skills

Leadership

Customer Service

Shift Management

Fast-Paced Experience

Job description

Lead with Passion as a Team Leader at Carluccio’s!

About Us:

At Carluccio’s, we are more than just a restaurant—we’re a community dedicated to sharing the joy of authentic Italian cuisine. Our commitment to exceptional service and high-quality food starts with our people. We’re looking for a dynamic and inspiring Team Leader to join us and guide our team to success.

The Role:

As a Team Leader at Carluccio’s, you’ll be at the heart of our operations, ensuring that every shift runs smoothly and that our guests receive the best possible experience. Your leadership will be crucial in maintaining our high standards and motivating your team. Here’s what you’ll be doing:

• Lead by Example: Set the standard for excellent service and ensure your team is delivering outstanding guest experiences every day.
• Motivate and Develop: Inspire and support your team, providing guidance, training, and development opportunities to help them grow.
• Manage Daily Operations: Oversee the day-to-day running of the restaurant, including opening and closing procedures, staff management, and ensuring a seamless service.
• Problem Solve: Address any issues that arise during service with a calm and solution-oriented approach, ensuring the guest experience is never compromised.
• Support the Front of House: Step in where needed, whether it’s assisting with service, handling customer queries, or ensuring the dining area is always welcoming and well-maintained.
• Drive Sales: Help boost sales through effective team management, upselling, and ensuring that every guest leaves happy and eager to return.

What’s In It For You? We’re Not Just Offering a Job; We’re Offering a Career Full Of Excitement And Growth

• Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.

This is your chance to take the lead and make a real impact at Carluccio’s. If you’re a natural leader with a passion for hospitality and a commitment to delivering excellence, we want you to join our team as a Team Leader. Step into a role where you can inspire others, grow your career, and be part of something special!

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, We Live By Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Carluccio's in Stratford Upon Avon offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.

Skills

• Leadership
• Fast-Paced Experience
• Customer Service
• Shift Management