Shift Leader - Customer-First, High-Energy, with Great Perks

Rank Group; Romford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Amazing perks

Paid breaks

Pension

Life assurance

Sick pay

Career development

Uniform provided

50% food & drink discount

Job summary

Rank Group in the United Kingdom is seeking a Team Leader to run your area on shift, briefing the team, coordinating breaks, and ensuring a brilliant guest experience. You will lead frontline staff, drive service KPIs, and maintain high standards throughout each shift.

This role focuses on coaching in the moment, managing safety and compliance, and delivering a consistent, high-quality guest experience. Real contracts and development opportunities are offered.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead the shift by briefing the team and coordinating breaks.
• Rota within your zone and keep service moving.
• Drive customer satisfaction and on-shift KPIs.

Skills

Team leadership

Customer service

Organisational skills

Coaching

Job description

Rank Group in the United Kingdom is seeking a Team Leader to run your area on shift, briefing the team, coordinating breaks, and ensuring a brilliant guest experience. You will lead frontline staff, drive service KPIs, and maintain high standards throughout each shift.

This role focuses on coaching in the moment, managing safety and compliance, and delivering a consistent, high-quality guest experience. Real contracts and development opportunities are offered.