Team Leader

Greene King; Yate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career progression across Greene King"

Employee discounts

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Refer a friend incentive

Wagestream

Retail discounts

Job summary

Greene King is seeking a Team Leader in Yate to guide a busy shift, ensuring outstanding customer service and smooth operations. You’ll lead by example, support the team, and drive high standards to keep customers happy.

Must be 18+, with at least 1 year in a team leader or similar role, and flexible availability for key dates. A supportive environment with ongoing development and employee perks awaits.

Qualifications

• Experience in a team leader or supervisory role within hospitality.
• Strong customer service and communication skills.
• Ability to think on your feet during busy shifts.
• Proactive, positive attitude with good team collaboration.

Responsibilities

• Provide customers with a warm, memorable experience on every visit.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to keep service smooth.
• Keep the bar area safe, legal, and clean, handling issues promptly.

Skills

Attention to detail

Customer service excellence

Adaptability

Team leadership

English proficiency

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Must be 18+ for this position and have at least 1 years experience in a team leader/similar role. A flexible availability is crucial and happy to work key dates such as bank holiday and chistmas.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.