Team Leader

Funky Pigeon; Pontefract; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Team Leader, where you'll inspire and lead your colleagues to deliver exceptional customer service. In this role, you will foster a supportive environment that encourages personal development and team cohesion. Your leadership will help create a sense of pride in the store, ensuring safety and compliance while achieving business objectives. This position offers a rewarding experience with opportunities for growth and a focus on employee wellbeing, making it an exciting opportunity for those passionate about retail leadership.

Benefits

Employee Discounts

Pension Scheme

Paid Annual Leave

Employee Assistance Programme

Qualifications

• Leadership experience in retail or similar environment.
• Ability to build relationships and communicate effectively.

Responsibilities

• Guide and engage your team to deliver excellent standards.
• Create a culture of learning and support within the team.

Skills

Retail Leadership Experience

Team Motivation

KPI Knowledge

Communication Skills

Flexibility

Education

5 Years References

Job description

As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and achieve. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

1. 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of either employment or education references without any gaps.
2. Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
3. Photographic ID, e.g., passport or UK Driving Licence.

What being a Team Leader is all about?

1. Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
2. Creating a culture of learning, support, and recognition—spotting opportunities for development of personal skills, product knowledge, and self-awareness.
3. Supporting our colleagues in an environment where everyone feels valued and welcome.
4. Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

1. Current or recent retail (or similar) leadership experience, preferably in a fast-paced environment, with working knowledge of KPIs such as ATV.
2. Experience of proactively leading from the front, getting involved, and helping your team on the shop floor.
3. Flexibility of approach that allows you to support other stores in the area when needed.
4. Ability to build strong relationships and communicate clearly and effectively.
5. Experience supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy. Alongside your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventurous day out, or tickets to the latest blockbuster.

Our Employee Assistance Programme provides support and guidance for your wellbeing—physical, mental, or financial—whatever the future brings.

About us:

WHSmith has a remarkable heritage and is growing, especially in airports, hospitals, rail stations, and motorway services. Our goal is simple: to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to expand, offering an exceptional customer experience with the latest tech. We have built great partnerships with companies like M&S and Costa Coffee, broadening our offerings throughout the UK. As we continue our journey, our aim is to make every one of life’s journeys better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.