Team Leader (Outreach Services)

Citizens Advice; Manchester; Remote; GBP 29,000; Full time

Job summary

An established industry player is looking for a passionate Team Leader to join their Witness Service. This role is pivotal in delivering outreach support to vulnerable witnesses across Greater Manchester. You will lead a dedicated team of volunteers, ensuring they are motivated and equipped to provide essential support throughout the criminal justice process. Your ability to forge strong local partnerships will be key to enhancing service standards and effectiveness. If you are committed to making a difference and have the skills to lead and inspire, this opportunity is perfect for you.

Qualifications

• Experience in managing and developing teams, particularly volunteers.
• Strong communication skills for stakeholder engagement.

Responsibilities

• Lead and manage a team providing outreach support to vulnerable witnesses.
• Develop relationships with local stakeholders to enhance service delivery.

Skills

Team Management

Stakeholder Engagement

Emotional Support

Volunteer Development

Education

Relevant Experience in Social Services

Job description

We have an opportunity to join the Witness Service as a Team Leader (Outreach Services). The role is home-based with regular travel across Greater Manchester. To ensure the requirements of the role can be achieved with a reasonable distance to travel, you will live in or around the areas that you will be covering.

The Witness Service provides free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales. Our trained volunteers provide practical information about the process, as well as emotional support to help witnesses feel more confident when giving evidence.

As Team Leader (Outreach Services), you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in Greater Manchester. You will manage, motivate, and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system. You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.

Salary: £28,671 base salary per annum

Department: Witness Service

Location: Witness Service North - Greater Manchester

Employment type: Permanent

Hours Per Week: 36 hours and 15 minutes (but would consider a job share)

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Non-profit Organizations